• A part request within a workorder item is made.
• The AyaNova user realizes the part request is for an incorrect part, and makes a new part request.
• The incorrect part request is not deleted (do note that it is possible to delete a part request by highlighting its row, and pressing DELETE on your keyboard as long as the part request has not been placed On Order)
• Workorder is saved and Exited.
• Purchase Order is created, ordering both the correct part and the incorrect part.
• Purchase Order Receipt is created, receiving the correct part.
• Purchase Order is manually set to closed - Closed - Partially Received.
• The AyaNova user attempts to set the workorder to Service Completed and Closed, but can not because the part request for the incorrect part is still on order.
• The AyaNova user attempts to delete the part request in the workorder item, but cannnot because the part request is On Order.

Solution:

Need to set the part request not to On Order.

The way to do this - is to receive the part into inventory.

1. Open the Purchase Order and change the status back to On Order. Save and Exit.

2. Open a Purchase Order Receipt. Receive that incorrect part request into inventory.

3. Now you can set the workorder to Service Compelted and Closed because the part is no longer On Order - even if it wasn't used in service.

4. Via a new Inventory Adjustment, enter a negative amount for that part to remove it from inventory as you actually didn't physically receive it.

AyaNova Sales & Technical Support

http://www.ayanova.com