What happened

• There was an unexpected error in the AyaNovaWBI web site.  This may be due to a programming bug or installation / configuration problem.

How this will effect you

• The current page will not load or continue processing the last operation.

What you can do about it

• Close this page and try repeating your last action.  Try alternative methods of performing the same action.  If problems persist contact AyaNova support via the AyaNova technical support forum.  Be sure to provide a copy of the support information below in your support request and a detailed description of the scope of the problem and what steps led to it.

Support information

This is not an issue that is experienced by other WBI users and will require troubleshooting to narrow down and determine why your IIS/WBI is responding this way.

Please provide the following informaiton:

1. You had also just posted a topic that you are getting an error with your Data Portal as well - is your Data Portal and WBI both installed on the same IIS?

2. What version of AyaNova is in use? (log into the AyaNova program, select menu Help -> About AyaNova)

3. What version of WBI is in use? - on your WBI login page under Licensed To: it will say the version number.

4. Reboot the IIS server where WBI is installed - confirm it has just been rebooted completely, and than log in via WBI and save adding a part again. Does the workorder now save with a part added?

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

2) Ayanova Ver 3.4.3.0.

3) WBI Version says Licensed to: Biolytic Lab Performance, Inc.
AyaNova® WBI Service management software (v3.4.3)
© 1999-2007 Ground Zero Tech-Works Inc. All rights reserved.

4) I tried rebooting the server and then tried to save parts on an old workorder and I tried to create a new workorder and save parts. Neither of them worked. Both gave the same error.

I have checked the installation instructions for Ayanova WBI and I can not find anything that I am doing incorrectly in setting up IIS. Is there a log someplace that would capture what is happening when this error shows up? If so, where is it?

Thanks

Tom Demmitt

Here is a link on how to turn on IIS logging from Microsoft - http://support.microsoft.com/kb/324279 but this will not provide specific AyaNova related information - only what IIS is encountering. There is not a specific log for WBI.

Would you send via a private email (or direct to support@ayanova.com) the following information as I may see what is at issue by going in directly as I am not able to recreate getting such an error here:

1. the URL to your WBI login page
2. the AyaNova Administrator username and password
3. your username and password that you are logging into WBI with when getting that error above
4. a workorder # I can add parts to and set to Used in Service to recreate the error
5. a part number that I can select that has On Hand amounts to do so
6. A copy of a remote computers AyaNova.exe.config so that I can log in via the Data Portal if need be

This is not a known issue with WBI as am not able to reproduce with WBI in my test environments so by logging into your WBI and AyaNova I may see something that brings it to light.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

In that private email also send the following:

1. copy of the WBI's Web.config
2. copy of the Data Portal's Web.config (you can rename it DataPortal.Web.config so doesn't conflict with the WBI Web.config
3. copy of a local network's AyaNova.exe.config file

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Because you also have an issue with accessing via the Data Portal at the same time http://forum.ayanova.com/Topic2960-99-1.aspx and both issues may be tied to the actual connection to the IIS server  - when you do send the information requested above, also send the actual external IP address and port number for the WBI URL

Thank you

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Wanted to post here what the issue was and how it was resolved in the event someone else experiences it.

Issue was continuing to occur after reboot of the IIS server because the part record that was being added into the workorder via WBI was not itself being accepted before attempting to save the workorder itself.

For example, the  for the new Parts record must be selected to accept the new adding of the part because attempting to save the entire workorder.

AyaNova Sales & Technical Support

http://www.ayanova.com