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Forum Newbie
Group: Forum Members
Last Login: 7/20/2007 11:08:12 AM
Posts: 4,
Visits: 8
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| After installing the AyaNova QBI it won't run. All I get is a Window's message saying "AyaNova QBI has encountered an error and needs to close. We are sorry for the inconvinience." After that it enters the Windows error reporting and has several pages of recorded information. Any help and/or guidance would be apppreciated. Thank You
Dave
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AyaNova Sales & Support
Group: Administrators
Last Login: Today @ 7:20:51 AM
Posts: 1,703,
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| Hi Dave When you get the first error - is there a Details button on this error message? If so, click on the Details button, and copy and paste it into your reply as that will provide an indication of what the issue is. Include the following information so that we can troubleshoot what your setup is and determine why QBI is not running: - on this computer where you installed QBI to, run AyaNova v3, select menu Help -> About AyaNova -> copy all text to a NotePad document, save and attach to your topic reply - on this computer what is the exact path where you installed AyaNova 3 to? (default would have been C:\Program Files\Ground Zero Tech-Works Inc\AyaNova 3) - on this computer what is the exact path where you installed QBI to? (default would have been C:\Program Files\Ground Zero Tech-Works Inc\AyaNova 3) - zip up a copy of your AyaNovaQBI.exe.config file using WinZip and attach to your topic reply (this is the configuration file that you created as per the QBI installation steps) - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
Group: Forum Members
Last Login: 7/20/2007 11:08:12 AM
Posts: 4,
Visits: 8
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| Here is all of the information you have requested to help with my issue. Thanks Dave
Dave
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AyaNova Sales & Support
Group: Administrators
Last Login: Today @ 7:20:51 AM
Posts: 1,703,
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| Hi Dave The issue is because you are running an older version of AyaNova with the latest version of QBI Your version of AyaNova is 3.3.0.0 whereas your version of QBI is 3.5.0.0 You need to update your AyaNova to the latest version 3.5.0.0 Follow the steps in the forum section "Known Issues & Updates" in topic http://forum.ayanova.com/Topic3143-96-1.aspx to update your SQL AyaNova configuration on all stations. Once you have done this, do let me know that QBI v3.5.0.0 now runs. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
Group: Forum Members
Last Login: 7/20/2007 11:08:12 AM
Posts: 4,
Visits: 8
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| I have installed the most recent version of AyaNova now and I am getting one step further. Now I am getting a different error that looks like the attached files. What should I be doing next? Dave
Dave
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AyaNova Sales & Support
Group: Administrators
Last Login: Today @ 7:20:51 AM
Posts: 1,703,
Visits: 4,009
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Posted 7/2/2007 2:00:30 PM
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