|
|
|
Forum Member
 
Group: Forum Members
Last Login: 2 days ago @ 3:00:46 PM
Posts: 32,
Visits: 206
|
|
| What member rights are required for a technician to be able to edit Service Details under labor? When a technician tries to edit the service details it works fine up until Save & Exit. Then it gives the same error as found here: http://forum.ayanova.com/Topic2959-95-1.aspx They are able to edit within standard Ayanova, and a dispatching group or administrator is able to properly edit via the WBI.
|
|
|
|
|
AyaNova Sales & Support
Group: Administrators
Last Login: Yesterday @ 8:58:57 AM
Posts: 1,778,
Visits: 4,125
|
|
| Hello Chris The topic http://forum.ayanova.com/Topic2959-95-1.aspx identified that the user was not selecting the  checkmark to "accept" the entry before selecting Save & Exit. This is identified in the WBI Manual as required. Refer to the WBI Manual topics Adding New Records in a SubGrid and Editing Existing Records in a SubGrid for information on adding new labor, parts, scheduled users, etc  , deleting  , editing  , and saving any edits As that forum topic identfiied, it does not have anything to do with security group rights or access rights. If you are getting the same error, double-check your steps that you are selecting the checkmark to "accept" the new labor record entry in the workorder entry screen before selecting Save & Exit. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
|
|
|
|
|
Forum Member
Group: Forum Members
Last Login: 2 days ago @ 3:00:46 PM
Posts: 32,
Visits: 206
|
|
| Yes, I absolutely have checked and made sure the check is being selected. It then displays with the new information in the Service Details on WBI. Yet then upon save or save and exit it kicks the error and does not actually save the information. It must have to do something with security groups. As I can change the permissions to something much higher (dispatching) and it works properly.
|
|
|
|
|
AyaNova Sales & Support
Group: Administrators
Last Login: Yesterday @ 8:58:57 AM
Posts: 1,778,
Visits: 4,125
|
|
| Hello again Chris What was the security group setting for this users following objects at the time of the issue occurring? And what did you change each of those to afterwards that it now works? List each before and after: - Object.Workorder
- Object.WorkorderService
- Object.WorkorderItem
- Object.WorkorderItemLabor
- Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
|
|
|
|
|
Forum Member
Group: Forum Members
Last Login: 2 days ago @ 3:00:46 PM
Posts: 32,
Visits: 206
|
|
| It's read/write on all those for both. I've even tried doing R/W/D on all the ones you listed with no change. So there's still something different between my technician group and dispatching group that's causing the problem.
|
|
|
|
|
Forum Member
Group: Forum Members
Last Login: 2 days ago @ 3:00:46 PM
Posts: 32,
Visits: 206
|
|
| Ok, I finally found the one that makes the difference. WorkorderService.CloseByDate needs to be Read/Write This needs to be fixed, we don't want technicians to be able to change that date, it should not be required as Read/Write for putting in labor. Thanks, Chris
|
|
|
|
|
AyaNova Sales & Support
Group: Administrators
Last Login: Yesterday @ 8:58:57 AM
Posts: 1,778,
Visits: 4,125
|
|
|
|
|
|
AyaNova Sales & Support
Group: Administrators
Last Login: Yesterday @ 8:58:57 AM
Posts: 1,778,
Visits: 4,125
|
|
|
|
|
Posted 9/28/2007 7:54:38 PM
