AyaNova service management & work order software
AyaNova Support Forum
Home       Members    Calendar    Who's On
Welcome Guest ( Login | Register )
        



Blue screen fatal error Expand / Collapse
Author
Message
Posted 3/21/2008 5:57:32 PM
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Group: Forum Members
Last Login: 3/28/2008 6:47:05 PM
Posts: 4, Visits: 5
Anytime i attempt to print a dispatch report the machine opens the pdf generator and shows the report, if I try to print it spools up but then blue screens and restarts. I'm running XP Pro SP2 with all OS updates, is there something I'm missing here? Oh its also the trial ware with a 30 day unlock on it as well as the QBI.
Post #3909
Posted 3/21/2008 6:28:34 PM
AyaNova Sales & Support

AyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & Support

Group: Administrators
Last Login: 2 days ago @ 7:58:18 AM
Posts: 1,851, Visits: 4,300
Hi

It sounds like something is corrupted on your station - either your PDF driver or your printer driver. A few suggestions for troubleshooting:

  1. In the Print Preview are you selecting the actual Print icon in the Print Preview or are you selecting Export Document -> PDF?
  2. If you are selecting the Print icon, are you printing to PDF or are you printing to your default printer?
  3. Your actual printer driver may be corrupted - delete it, reboot, download the latest printer driver from your printer manufacturer, install, don't forget to reboot again, now print preview in AyaNova and print to that printer.
  4. Do post back your results. If continue to have an issue, do identify the above and  provide specifics on exactly what you are selecting in the Print Preview and what printing to or exporting to etc so can provide additonal suggestions if needed.

Regarding the trial AyaNova installation:

When you first install AyaNova, it installs a limited trial licensed AyaNova database licensed for 4 schedulable users and WBI and MBI. It is not licensed for QBI. Also see the AyaNova 4 Help file section http://www.ayanova.com/AyaNova4webHelp/trial_ayanova_restrictions.htm on the limitations of the trial AyaNova database

Do note that we offer a 30 day temporary keycode to fully unlock AyaNova and all of its features for the number of scheduable users you need, plus any of the optional add-ons. This is identified on our web site FAQ & Answers question Can I get a full trial with no limitations? I have copied the information from it below

  • Download the trial installation file AyaNovaSetup.exe from the Downloads web page
  • Install taking the defaults \
  • Then send an email to support@ayanova.com with the following information: 
    • Your company name  
    •  Your company full address and contact information  
    •  Your full name (first and last)  
    •  Your web site URL address if you have one  
    •  Your request to be sent a full temporary activation keycode  
    •  Number of schedulable users to be licensed for (see answer to question below if needed)  
    •  Also let us know if you want to test out QBI (QuickBooks interface) and/or WBI (web browser interface) and/or PTI (PeachTree interface) and/or MBI (mobile browser interface) - as these require a license as well.

- Joyce

AyaNova Sales & Technical Support
http://www.ayanova.com
Post #3910
Posted 3/21/2008 8:41:37 PM
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Group: Forum Members
Last Login: 3/28/2008 6:47:05 PM
Posts: 4, Visits: 5
To clarify, I downloaded the locked trial then got the 30 day unlock code with QBI the entire package seems to be working correctly except for this issue.

When i select a simple dispatch report or simple report start a new page for each w/o the preview window opens and displays fine. If i select to export to a file then open the file with reader and print it to my normal printer, which is on network as a local printer off another machine and it works fine. If i select any of the print options from within the preview window (either action button or menu option) then the popup window appears saying something similar to "writing xtraReport1 to" and then blue screen and system reboot. No other programs are having trouble printing to the same printer including acrobat reader.

Post #3911
Posted 3/22/2008 10:22:11 AM
AyaNova Sales & Support

AyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & Support

Group: Administrators
Last Login: 2 days ago @ 7:58:18 AM
Posts: 1,851, Visits: 4,300
Hi again

Thank you for clarifying.

I did searching with the printing and report design component developers to see if anyone using has ever experienced similiar to you. They had one posting where a user would experience a blue screen back in August 2007 when printing, and it turned out to be one of his XP patches was corrupted and once reinstalled and rebooted, no more blue screen.

The patch he had an issue with was http://support.microsoft.com/Default.aspx?kbid=935843

I would suggest trying that - apply again reboot and test.

I would also suggest re-confirming all Windows patches have been applied to your computer too.

- Joyce

AyaNova Sales & Technical Support
http://www.ayanova.com
Post #3912
Posted 3/24/2008 12:23:10 PM
AyaNova Sales & Support

AyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & SupportAyaNova Sales & Support

Group: Administrators
Last Login: 2 days ago @ 7:58:18 AM
Posts: 1,851, Visits: 4,300
Hi again

Do post back and let me know if the above addressed your issue.

Thank you

- Joyce

AyaNova Sales & Technical Support
http://www.ayanova.com
Post #3916
« Prev Topic | Next Topic »


Reading This Topic Expand / Collapse
Active Users: 0 (0 guests, 0 members, 0 anonymous members)
No members currently viewing this topic.
Forum Moderators: AyaNova Sales & Support

Permissions Expand / Collapse

All times are GMT -8:00, Time now is 8:17am

Powered by InstantForum.NET v4.1.4 © 2008
Execution: 0.031. 10 queries. Compression Disabled.