jec@arilion.com

You had indicated in a previous email that this computer and others on the network infected with virus'. Has these computers been cleaned? At that time, it was recommended to completely uninstall, and reinstall from scratch as programs, not just AyaNova could have been infected and damaged. Has this been done?

The AyaNova program files should reside on the local harddrive. No computer should be running the AyaNova program itself over the network via another shared location. Only the AyaNova database folder with the AyaNova database file SCDATA.SC and the report files) should be shared.

The error message "  sc.exe cannot be found" may occur due to access restrictions on the location of the AyaNova program files, problems accessing the hard drive where the AyaNova program resides, issues with your physical harddrive itself or issues due to the AyaNova installation.

Although your F:\ is listed as a fixed drive, is this an actual local harddrive on your actual computer where you are running AyaNova?

Is this F:\ an external hard drive?

What would be suggested is the following:

1. Make a backup of your AyaNova database file SCDATA.SC and any customized reports.

2. Perform an uninstallation of AyaNova via Control Panel -> Add/Remove Programs and remove AyaNova

3. Reboot the computer

4. Open Windows Explorer and move to the location of the AyaNova program directory - in this case F:\Program Files\AyaNova and delete this entire folder and all its contents.

5. Empty your Trash

6. Run a complete defrag of this computer hard drive

7. Run a hard drive check to ensure no physical problems with this drive

8. Reboot.

9. Log in with full access to the computer (Administrator) and perform the AyaNova installation as per the AyaNova QuickStart Guide. The AyaNova program should be installed to the C:\ in C:\Program Files\AyaNova and only the AyaNova database folder in a shared location on the network.

10. Start AyaNova. It will start with a trial database. This is OK as you just want to first ensure AyaNova itself is running correctly.

11. Close out of AyaNova

12. Restore your backed up AyaNova database file SCDATA.SC to the AyaNova database folder and any custom report files (*.rpt) that you had also backed up

13. Now load AyaNova again.

Let us know the results.

If you continue to experience an issue, please confirm where every computer has the AyaNova program located (on its local hard drive).

AyaNova Sales & Technical Support

http://www.ayanova.com

Please note only the AyaNova database folder and its files (the AyaNova database SCDATA.SC and all *.rpt file) can be located on a shared location on a network to be accessed by multiple computers at the same time.

Yes, you can move the AyaNova database folder and its files.

This is detailed in the AyaNova QuickStart Guide available from http://www.ayanova.com/manual.htm in the section "Changing the database location" starting on page 13

In basic, you would move the AyaNova database folder and its files to the new location, set FULL access rights for all AyaNova network users, and than edit the AyaNova icon properties Start In: location to point to the new database location.

Please refer to the AyaNova QuickStart Guide for details.

Again, please ensure users are not running the AyaNova program itself from a shared location, but do have the AyaNova program itself installed locally.

AyaNova Sales & Technical Support

http://www.ayanova.com