NOTE: Refer to the
AyaNova Support Forum for
support for AyaNova v4
Sales
answers about AyaNova CE 1.9.4.4 work order and dispatch software
We invite you to review the
AyaNova v3 web site
for information on the new features now available.
Can
AyaNova work order software be used outside North America?
What
sort of industries can use AyaNova dispatch software?
What
is the cost to purchase AyaNova work order software?
How
do I determine how many licenses I require?
I
want to purchase additional licenses - what do I do?
I want to get another copy of my invoice for my order - what do I
do?
I want to change the registered email address for my order - what do
I do?
How
do I get a demo copy of AyaNova?
How
can I delete the 'test" data that is in the trial download?
When I purchase AyaNova licenses, how can the trial data I already
entered be transferred to the licensed database?
Can
I log in as another user other than "manager" while testing the trial
AyaNova work order software?
What is the username and password to log into AyaNova while in trial
mode?
I've obtained a keycode from a website, how do I enter it?
The
download page says that the trial version is only limited in one way, is that
true?
Is
Addressinator! a program associated with AyaNova work order and
dispatch software?
Can
we be a reseller for AyaNova work order and dispatch software?
Can
someone phone me to answer my questions?
What is the cost to purchase AyaNova?
Pricing for AyaNova work order software is explained in detail on the
Price
web page, and purchasing for
AyaNova work order software is accomplished on-line from the
Purchase
web page.
**Special Offer **
Thinking of waiting
to purchase until the new AyaNova version?
NO NEED TO WAIT
You can benefit from the
features of AyaNova CE right now, and AyaNova CE licenses purchased
after October 15, 2005 receive free upgrade to the new version,
which will also include import of your AyaNova CE data.
Refer to the
AyaNova Support
Forum for information on the upcoming next generation AyaNova.
How
do I determine how many licenses I require?
Licenses
are required for technicians only. You can enter an unlimited number of users in
the program, but only users that are set as technicians can be chosen from as
the person who did the work on the work order.
Only users set as technicians can be scheduled from the schedule screen.
Otherwise there is no license required for regular users who just use the
program.
When
you purchase a new license or additional licenses, we email you an activation key code
that contains the total number of licenses you have purchased
overall.
You enter in all your users (both technician
and non-technician) that will be using AyaNova dispatch software or tracked in it. On the
user entry screen there is a checkbox that you use to indicate that user
is a technician.
There is another checkbox that affects the
available licenses and it is used to indicate if a technician is ACTIVE.
When you click that checkbox, you are taking a
license out of the "pool" of licenses contained in your
activation key code and indicating that particular user should be
considered a technician which means their name will then appear in the
lists of technicians available when creating a work order or scheduling
technicians. You can check the ACTIVE box for as many users as you have
purchased technicians licenses for.
When you reach the maximum, the program will
not allow any more users to be checked as ACTIVE technicians. Users not
checked as ACTIVE technicians can use all parts of the program as well
without a license, they just don't appear as a technician in any list
box where you need to select a technician such as the labor part of the
work order screens etc.
If you uncheck
the ACTIVE box making a
technician in-active you free up their license and it goes back into the pool
for use with another technician. In this way you can temporarily or
permanently free up a technician license for situations like someone leaving the
company and a replacement coming on or for a temporary relief technician while
another is on holidays.
Inactive
technicians do not appear on lists of technicians for scheduling or creating NEW
work orders, however they will still appear on the old work orders that they
created when they were active so all their historical data is still kept in the
database, but their license is freed up.
This
way you don't need to resort to deleting a technician or renaming them to free
up a license, you simply uncheck the box and your ready to enter your new
replacement technician without affecting any data that applies to the
de-activated technician.
For
companies that employ sub-contractors, you could determine a time period that
jobs are scheduled for. Than determine the number of contractors employed in
this time - and that would be the number of licenses to purchase. Or you could
purchase licenses based on the different types of jobs. For example if you were
a general contractor for building homes, you would purchase as many licenses as
there are different jobs - one license to schedule and track electricians,
one license to schedule and track plumbers, one license to schedule general
carpenters, one license to schedule specialized carpenters, etc etc.
I
want to purchase additional licenses - what do I do?
Have
a copy of your most recent license key available then go
to
Pricing and purchase and
follow the instructions, paste the license key where indicated on the
purchase page.
A
replacement license key will be sent to you shortly, that will include your
original number of licenses, plus the new licenses just purchased with
instructions to enter it into AyaNova dispatch software.
I want to obtain another copy of my invoice - what do I do?
I want
to change the registered email address for my order - what do I do?
You can
perform both of these by logging into your ShareIT account that was
created when you placed your order.
Log in
at
https://secure.shareit.com/shareit/ccc/my_account.html?publisherid=14466&languageid=1
How
do I get a demo copy of AyaNova?
You can
download a full-featured trial version of AyaNova from our Download
web page. Information on system requirements, downloading,
installing and configuring are all found on the Download
web page.
How
can I delete the sample data that is in the trial version?
When you enter your license
key that is emailed to you when you
purchase
AyaNova licenses, you will then have the
ability to delete the sample data.
A new button is exposed on the
database utilities menu that allows you to erase the sample data. It will erase
all data entered in the program up to that point.
When I purchase AyaNova licenses, how can the trial data I already
entered be transferred to the licensed database?
When you purchase AyaNova licenses, you are sent a keycode and
instructions on how to enter it into the same trial AyaNova that you
have already installed and have been using while in trial mode.
When you enter your license key that is emailed to you when you
purchase
AyaNova licenses, you will then have the
ability to delete or keep any data entered while in
trial mode.
If you wish to keep the data you have already entered, just
select NO when it asks if you wish to delete the sample data.
Can
I log in as another user other than "manager" while testing the trial
AyaNova?
To
log in as another trial user in addition to the user "manager", enter
in the trial users first name in lower case, and then their name again as the
password.
Although
you can not edit the sample users in the trial, you can view the
sample users name by opening the Users & Rights screen (menu Options
-> Edit -> Users & Rights ) and drop down the list of users.
See the
AyaNova Manual section on
"Users & Rights"
For
example: You want to test logging in as the user Herb Arlans who is a member of
the security group "Sales Support"
The
username would be "herb" (without the quotation marks and ensure is in
lowercase)
The
password would be "herb" (without the quotation marks and ensure is in
lowercase)
In
this way you can test setting security access rights to different areas of
AyaNova as you may wish to restrict access for certain groups in your business.
You may wish to have the "Sales Support" group view work orders, but
be unable to edit them, and also to not add additional parts to the lists.
Security groups can be set up to your individual choosing.
See the
AyaNova
Manual
section on "Security"
To
log back into AyaNova work order software as the user "manager", the password is "letmein"
(without the quotation marks and ensure is in lowercase)
What is the username and password to log into AyaNova while in trial
mode?
As outlined in the answer above, the trial username is "manager"
(lowercase and without the quotation marks) and the password is "letmein"
(lowercase and without the quotation marks)
I've obtained an AyaNova keycode from a website, how do I enter it?
We will occasionally receive a question sent to us on how to enter a AyaNova key code illegally
obtained off a hack or crack website.
Can you believe we actually get this question sent to us? Makes
us wonder too.
Any key code not purchased from us will not work with AyaNova.
AyaNova may allow you to enter, but at a later time the
program detects an illegal key and shuts down all functionality.
The trial version downloadable from our website will give you
full functionality without entering an illegal keycode.
Don't waste your time downloading and installing software only to
apply a key code that removes all functionality.
We invite those interested in service management and work order
software to test out all features of
AyaNova in the trial version .
The
download page says that the trial version is identical to the paid for version
in nearly every way, is that true?
Yes!
There are no differences between the paid for
version and the trial version other than one: You can't change the technician
names in the trial version and must use the sample ones provided.
Everything else is the same, the reports are the same,
the technical support provided is the same, everything.
If you find AyaNova work order and dispatch software is a good match for your needs,
purchasing a license key will unlock the already installed trial version turning
it into a paid for version.
That's how easy it is - there is nothing else to
download when purchased.
Note that the Erase All data button is not exposed in the
trial version, however we can send an empty database to anyone who requires
it.
The Erase All data button has only been removed in a
trial version because previously when we included it in the trial, people would
immediately erase all the sample data and then found it extremely difficult to
try out all the features in the program.
You can still erase / add your own data through the
features in the program and if, after evaluating it for some time you would like
to try it with a clean slate we can send you an empty database (still with
sample tech names provided by us).
The reason we offer such a uniquely full version of our
software is simple: we only want people to purchase it after they have given it
a full work out with their own real world data.
That way you know it will work for you without spending
any money up front.
Is
Addressinator! a program associated with AyaNova?
No,
Addressinator!
is an address book program that is also developed by Ground Zero Tech-Works Inc.
and is not an optional add-on for AyaNova dispatch and work order
software.
Addressinator! is a separate program unto itself. Please visit http://www.addressinator.com
if you are looking for personal contacts software or address book
software
Can
we be a reseller for AyaNova?
AyaNova is only sold directly and is not to be resold as
outlined in the AyaNova License Agreement
Becoming an affiliate allows you to receive a commission on
sales of AyaNova that are a result of users being re-directed
from your site.
For more information about becoming an affiliate with ShareIT
our payment processing partner, please review
http://www.shareit.com/affiliatesignup.html
To place a
request to register as an affiliate for AyaNova dispatch and work
order software with ShareIT, our payment processing partner, please
follow this link:
https://secure.shareit.com/shareit/as-14466-b9e275984ea19b2bfaa634feca6faea6.html
If you are
a reseller or consultant and provide AyaNova related services such
as customization, installation, and training, contact us if you
would like to be listed on our Local
Services web page
Can
someone phone me to answer my questions?
To keep the license costs low while providing superior technical
support and due to the world-wide nature of our sales (we
currently have clients across 23 different time zones), we
conduct all business via the Internet only.
The cost savings of running a completely "wired" business from
development to distribution allow us to offer our licenses at
roughly 10 times less than comparable software products from
other companies and as a result make our product affordable for
small business which is very important to us and our clients.
Refer to our Pricing page
for details.
Since we do not have telephone sales or support we can
concentrate all our resources on email and web support, this
allows us to provide an average response time of under 15
minutes (in most cases under 5 minutes) from receipt of your
request 365 days a year between 8:00am and 8:00pm Pacific time
zone (-8GMT/UTC).
Note that this is less time than you might typically spend on
hold waiting to speak to a live tech support person at other
software companies.
All our personnel are able to work via the Internet for
everything from development to sales and support. For this
reason we can attract the highest level of qualified people who
have reached a point in their career where freedom from being
"chained to a desk" all day is a very high personal priority for
them.
The advantage to our clients is a much higher than average level
of support and responsiveness, as well as affordable service
management software.
For your convenience,
please refer to the AyaNova Contact web page
where you can view the AyaNova forum for questions and answers,
post your own question and email us directly.
