When there were few task items before the import,  I could assign or a task group to a service work order.

Can you provide step by step how you are making a new Task Group with its tasks?

Please refer also to the AyaNova v3 Manual section  "Additional Entry Screens & Grids - Task Groups " (starting page 531).

For example:

1. You are in a service workorder Tasks sub-screen

2. With no Task Group selected, you click on the Task Group jump button

3. An empty and new Task Group entry screen opens

4. The Task Group name defaults to 06/03/2006 10:08:21 PM

5. As this is a newly imported AyaNova v3 database, you do not yet have any Tasks created, so you click on the Tasks menu item to open the sub-grid to enter in Tasks (page 534 starting middle of page onwards)

6. ...etc

Can you post here that a Task Group and Tasks can now be created - if not, please post specifically what you do select , what you see etc to allow me to help identify where I can help. Do go through that section in the AyaNova v3 Manual as it includes screenshots of the process. Thank you.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

 This jump button is working with your demo data. Does the erase program erase all the preloaded Task Group coes ?  Is it likely that the program could not open because there were no default Task Group available ?  Is there another way to find out whether there are any records in the task Group

At present, the only selection of Task Groups is via the workorder entry screen.

When the the Erase All Data button within the License menu option is selected, all existing Task Groups and the existing Tasks are deleted. An erase of the database is also initiated when the AyaNova CE 1.9.4.4 data is imported using the CEImport utility.

I had re-tested with a freshly erased database when I initially read your posting. With no Task Groups or Tasks, in a workorder Tasks sub-screen I selected the Task Group jump button which opens the Task Group entry screen. From there proceeded to creating Tasks from the menu bar, and than adding to create the first Task Group.

If you send a copy of your database, I can take a look here and eliminate whether it is an issue with your database or not and go from there.

Depending on the configuration of AyaNova, provide the following in a direct email to support@ayanova.com

• If using the stand-alone default installation, ensure the AyaNova program is closed. Zip up the AYANOVA.FDB database file using WinZip and attach
• Or if using the network Firebird configuration, using your edited networkFirebirdsnapshot.bat file create a snapshot file of the AyaNova database and zip up the AYANOVA.FBK snapshot file using WinZip and attach
• Or if using the SQL configuration, create a backup file and zip the backup file using WinZip and attach
• Include the AyaNova Administrator username and password (default is manager/letmein)
• Include your username and password
• Log into AyaNova on the computer youare performing this on, and from the menu Help -> About AyaNova, copy the entire text contents to a NotePad document, save and attach
• From this same computer, zip up the ayalog.txt file using WinZip and attach

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

I accidently found out where the problem is. The DNS name lookup seems to be the culprit. I setup the connection to use the server computer name. After changing the server name to the server IP address in the config file. The task group is working now.

FYI, I can access the all menu items but the task group when I use the server name in the Ayanova configuration. There was not any error / messages displayed when I could not get the Task group window opened

The only normal difference between the two methods of specifying the server is that in certain circumstances using an IP address can be slower performing the initial connection depending on what route windows takes to resolve the IP address.

It's very likely just a co-incidence.  If you can connect and use any part of the program then all parts are accessing the database exactly the same way.

Have you logged in as the AyaNova Administrator and performed the same steps? If so, and you can access when logged in as the AyaNova Administrator, that would mean it is a security group setting - you may not have Object.Task, Object.TaskGroup and Object.TaskGroupTask set to Read/Write to allow users to access.