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Forum Newbie
      
Group: Forum Members
Last Login: 1/19/2007 9:40:28 AM
Posts: 6,
Visits: 20
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| I had to re-install my Ayanova3. I still have my key code but it past the activation date. When I try to paste my key code in the license space, I get the error : Key could not be validated. What do I do?
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AyaNova Sales & Support
      
Group: Administrators
Last Login: Yesterday @ 8:27:06 PM
Posts: 1,702,
Visits: 4,008
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| Hi Dawn Once the keycode is applied, there is never a need to re-apply as it is maintained in the database with any data. Even if the database is erased, the keycode is maintained. Restore your original database file that you applied the keycode to. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
      
Group: Forum Members
Last Login: 1/19/2007 9:40:28 AM
Posts: 6,
Visits: 20
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| I don't know how to Restore my original database file that I applied the keycode to.
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AyaNova Sales & Support
      
Group: Administrators
Last Login: Yesterday @ 8:27:06 PM
Posts: 1,702,
Visits: 4,008
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| Hi Dawn Also just received a direct email from you that provided additional information - that you had an issue with the network configuration, and ran the uninstallation. Before doing anything - don't delete, don't uninstall, don't move anything - let's get the original database back. Let's go back to the steps you were performing when you began the network configuration 1. were you performing the network Firebird configuration or the network SQL configuration 2. From the steps in the manual, what page, what step did you get to before you received this error you referred to in your email message that AyaNova couldn't find its path. - Joyce PS If you encounter an issue, and are not able to find the solution in the AyaNova v3 Manual or on the AyaNova Support Forum, do always contact us with full details so that we can help you get up and going - what has been done, full error message, configuration files that you edited, actual paths files are located as per the steps in the manual, etc. In the AyaNova v3 Manual and in this support forum, the topic http://forum.ayanova.com/Topic706-60-1.aspx outlines this.
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
      
Group: Forum Members
Last Login: 1/19/2007 9:40:28 AM
Posts: 6,
Visits: 20
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| I followed the instructions on pages 540 through 548. I got all the way to #7: Double click the ayanova icon on your desktop to confirm successful Thats when it told me it couldn't find the path. dawn
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AyaNova Sales & Support
      
Group: Administrators
Last Login: Yesterday @ 8:27:06 PM
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| Hi Dawn You are configuring for the network Firebird configuration. In step "3. Installation and configuration of access via network Firebird database server" page 541, what is the exact path where you created the folder for the AyaNova database file, and was this AYANOVA.FDB file moved there and is it still there? - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
      
Group: Forum Members
Last Login: 1/19/2007 9:40:28 AM
Posts: 6,
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| Joyce, I created the file in my shared documents\aya3\ The file "ayanova.fdb" is still there. dawn
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AyaNova Sales & Support
      
Group: Administrators
Last Login: Yesterday @ 8:27:06 PM
Posts: 1,702,
Visits: 4,008
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| Great! Is Firebird Manager still installed and running? You can check Firebird Manager by opening Control Panel - Firebird Manager Is the aliases.conf file edited as directed in the step 3.10? Can you attach a copy of the aliases.conf file to your reply? - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
      
Group: Forum Members
Last Login: 1/19/2007 9:40:28 AM
Posts: 6,
Visits: 20
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| Joyce, Firebird is installed and running. I went to Control Panel and clicked on Firebird. It says it is running. I could not attach the file you requested, this program said I couldn't send that kind of file. I went to the file you asked about, opened it with notepad and this is what was there: ayanova = c:shareddocuments\aya3\ayanova.fdb Does this help?
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