Thanks

Reasons for different messages you may receive when entering the keycode is also in this forum in topic http://forum.ayanova.com/Topic1148-90-1.aspx

If you are still experiencing an issue, I'll get you to directly email me at support@ayanova.com the following (do not include license information in public postings):

1. Perform the same steps you had done previously to copy the license key

2. Log into AyaNova as the manager, select menu Help -> License

3. Select the menu option Paste license key

4. If it says anything else other than "Key has been saved, restart AyaNova at all computers now" provide the exact text it does state

5. Than open a NotePad document, paste into this document, save and attach that document to your reply to me

6. This will show me and yourself exactly what is presently on your clipboard so we can determine what the issue is.

7. Also provide in your direct email what exact version of AyaNova you are presently running (menu Help -> About AyaNova) as it should be 3.?.?

8. Also open Windows Explorer and open the AyaNova program directory on this computer - what is the file date of the two files AyaNova.exe and GTZW.AyaNova.BLL.dll

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

I am just using the stand alone version installed on one computer

Do note - you can check who your database is licensed to by logging in as the AyaNova Administrator, select menu Help -> License -> If the registered name is your company than you know it is licensed

Also, when you run the AyaNova program and the log in screen displays - is the AyaNova Administrator username and password pre-entered anymore for you like it was while in trial mode? If it isn't, that means it is no longer a trial database - it may still have trial data in it if you haven't erased, but the database is licensed.

In regards to upgrades and installation, I am not sure what the question is - if it is whether you should perform the upgrade as per the instructions or whether you should download and use the latest version  of AyaNova programs  - than the answer is always YES.

Yes - upgrades are released to address issues.

If you are not using the latest version, you will encounter an issue.

If you do not follow the step by step instructions in the upgrade, you will encounter an issue. When steps are provided, do always perform the steps - do not skips steps or change them. If you have a question on a step, ask us before proceeding.

Always use the latest versions of all AyaNova programs.

I don't know what version of AyaNova you are using whether you should perform the specific steps to upgrade or not.

1. What is the exact version of your AyaNova - select menu Help -> About AyaNova - (do note the version is three numbers X.X.X, not just two)

2. What is the exact version of QBI - in QBI select menu Help -> About (again, do note the version is three numbers X.X.X, not just two)

3. Open Windows Explorer, open the AyaNova program folder (default is C:\Program Files\Ground Zero Tech-Works Inc\AyaNova 3) what is the Modified Date of the following two files

• AyaNova.exe
• GTZW.AyaNova.BLL.dll

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com