I have double checked everything in the WO as per common issues. All the updates are installed and I have checked that all files are present.

Thanks

Gil

• What is the Billable Workorder Status set to in QBI?

In the workorder that is ready:

• Is the Service Completed field check-marked?
• Is the Closed field not check-marked?
• Is the Invoice #: field empty?
• Is the Workorder Status set to that selected in Preferences for Billable Workorder Status as identified above?

Also note that QBI only obtains information on workorders when it first loads. So if any changes were made to the workorder with QBI open, you will need to close QBI and log back in.

• Close QBI
• Log back in
• Does the workorder now show?

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Gil

For example, if there is a Details button on the error message, click that and copy the entire message into your reply.

And to make sure I understand exactly where you are reading <Any Status>, refer to the screenshot below - where the screenshot shows "Status" field set to: Waiting to be Invoiced, yours says instead "Status" field set to: <Any Status>?

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at AyaNovaQBI.SetWOStatus.get_SelectedStatus()
   at AyaNovaQBI.Util.ValidateSettings(Boolean ForceReset)
   at AyaNovaQBI.MainForm.
(Object , ToolClickEventArgs )
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at System.Windows.Forms.Control.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
AyaNovaQBI
    Assembly Version: 3.2.2.0
    Win32 Version: 3.2.2.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/AyaNovaQBI.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Infragistics2.Win.UltraWinStatusBar.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Win.UltraWinStatusBar.v6.1.DLL
----------------------------------------
Infragistics2.Win.UltraWinToolbars.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Win.UltraWinToolbars.v6.1.DLL
----------------------------------------
Infragistics2.Win.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Win.v6.1.DLL
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
Infragistics2.Shared.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Shared.v6.1.DLL
----------------------------------------
Infragistics2.Win.UltraWinGrid.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Win.UltraWinGrid.v6.1.DLL
----------------------------------------
Infragistics2.Win.Misc.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Win.Misc.v6.1.DLL
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
GZTW.AyaNova.BLL
    Assembly Version: 3.2.2.0
    Win32 Version: 3.2.2.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/GZTW.AyaNova.BLL.DLL
----------------------------------------
CSLA
    Assembly Version: 1.3.0.0
    Win32 Version: 1.3.0.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/CSLA.DLL
----------------------------------------
CSLA.Core.Bindablebase
    Assembly Version: 1.3.0.0
    Win32 Version: 1.3.0.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/CSLA.Core.Bindablebase.DLL
----------------------------------------
CSLA.Server.DataPortal
    Assembly Version: 1.3.0.0
    Win32 Version: 1.3.0.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/CSLA.Server.DataPortal.DLL
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Runtime.Remoting
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
CSLA.Server.ServicedDataPortal
    Assembly Version: 1.3.0.0
    Win32 Version: 1.3.0.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/CSLA.Server.ServicedDataPortal.DLL
----------------------------------------
System.EnterpriseServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
GZTW.Profile
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.0.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/GZTW.Profile.DLL
----------------------------------------
GZTW.Data
    Assembly Version: 3.2.0.0
    Win32 Version: 3.2.0.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/GZTW.Data.DLL
----------------------------------------
FirebirdSql.Data.Firebird
    Assembly Version: 1.7.1.0
    Win32 Version: 1.7.1.0
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/FirebirdSql.Data.Firebird.DLL
----------------------------------------
System.Security
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Security/2.0.0.0__b03f5f7f11d50a3a/System.Security.dll
----------------------------------------
Interop.QBFC5
    Assembly Version: 5.0.203.0
    Win32 Version: 5.0.203.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Interop.QBFC5/5.0.203.0__31d8aec643e18259/Interop.QBFC5.dll
----------------------------------------
Infragistics2.Win.UltraWinEditors.v6.1
    Assembly Version: 6.1.20061.1035
    Win32 Version: 6.1.20061.1035
    CodeBase: file:///D:/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/Infragistics2.Win.UltraWinEditors.v6.1.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Gil

I need to know what you are seeing and where your information is coming from.

What does this screen display for you - provide exactly.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

I need confirmation from you - has any workorder status been previously selected in QBI?

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com