Usernames and passwords are case sensitive.

Please re-enter the username and password in AyaNova for this user. Save and exit out of AyaNova.
Log into AyaNOva as this same user to confirm this now works
Than re-enter the username and password in QBI

Let me know this now works.

If it continues to say username or password is invalid, please zip up the following two files using WinZip and attach to your reply:

1. A copy of the AyaNova.exe.config configuration file from the AyaNova directory (default location is C:\Program Files\Ground Zero Tech-Works Inc\AyaNova 3 is took default location)
2. And a copy of the AyaNovaQBI.exe.config configuration file from this same directory.

- Joyce
www.ayanova.com

AyaNova Sales & Technical Support

http://www.ayanova.com

Now I got another problem, after i enter my username and password I get the following message (the requested connection type could not be found)

NEw Ayanova user

QBI connects to the same database as the AyaNova program - therefore yes, both MUST match to be able to log in.

Regarding the error message you are now receiving, this is probably occurring because you have AyaNova installed usign the stand-alone default installation as outlined in the QBI v3 topic http://forum.ayanova.com/Topic1757-94-1.aspx?Highlight=requested+connection+type+could+not+be+found

When running the default stand-alone installation, you CAN NOT run both the AyaNova program and the QBI program at the same time - you can only run one or the other. This is also outlined in the AyaNova v3 Manual.

Exit out of the AyaNova program before running the QBI program.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Hi again

Perform a CTRL-ALT-DEL and select Task Manager. Under processes, is there still an AyaNova.exe running?

If there is, this means the AyaNova program is still running and must be shut down.

.

If not, run QBI again, and copy the entire text of the error message to your reply.

Also zip up the two files AyaNova.exe.config and AyaNovaQBI.exe.config as requested previously.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

But you didn't state in the email if you performed the CTRL-ALT-DEL and confirmed that AyaNova.exe process was NOT running?

And if the error message continues I also would like the full text of the error message you receive when you run QBI to confirm what the full error states.

I would also suggest that you reboot your computer and than run QBI again - in case some how your computer is "holding" the AyaNova program open.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

The error message is a one line error that is not the same error as that identified in the topic referred to above.

Did a search in connection with QuickBooks, and determined this is a known issue with Canadian QuickBooks 2006 if the Update QuickBooks has not yet been run.

THe initial version of QuickBooks Canadian 2006 had a bug that is addressed as soon as the updates are applied.

It is also recommended to apply any updates provided for software - this includes for QuickBooks and for AyaNova.

1. Run the QuickBooks Update manually. Choose the menu File > Update Quickbooks…
2. In the "Update Quickbooks" window, click "Update now"
3. then click on "Get Updates" button. You will see it downloading updates
4. Close QuickBooks and than open it again so that the updates are applied
5. Now run QBI

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com