Thanks,

Dane

Dane Bozarth
President
Synergy Computers
(727) SYN.ERGY

Although AyaNova and the optional add-ons such as QBI have not been tested by ourselves nor confirmed compatible with a terminal server environment, many AyaNova users do utilize in such an environment.

Some suggestions and information to take into account when you are troubleshooting this issue:

The Error: 0x80050005 Error: 0x80004003  is usually involved with rights or paths (for example drive mappings).

1. AyaNova and QBI were both installed to this terminal server when "physically" logged into the terminal server as an network administrator?

2. Physically at the server, log into the server itself with your network username, log into AyaNova as yourself - can you log in?

3. Physically at the server, log into the server itself with your network username, log into AyaNova as this other user's AyaNova username - can you log in?
 
4. Physically at the server, log into the server itself with this other user's network username, log into AyaNova as yourself - can you log in?

5. Physically at the server, log into the server itself with this other user's network username, log into AyaNova as this other user's AyaNova username - can you log in?

6. Log in via terminal client as yourself, log into AyaNova as yourself, can you log in?

7. Log in via terminal client as yourself, log into AyaNova as this other user's AyaNova username - can you log in?

8. Log in via terminal client as this other user, log into AyaNova as yourself, can you log in?

9. Log in via terminal client as this other user, log into AyaNova as this other user's AyaNova username - can you log in?

AyaNova Sales & Technical Support

http://www.ayanova.com

Under this user windows login I can do the following:

Login to Ayanova as myself - Yes

Login to Ayanova as this user - Yes

Login to Quickbooks as myself - Yes

Login to Quickbooks as this user - Yes

Login to QBI as myself - NO

Login to QBI as this user - NO

Dane

Dane Bozarth
President
Synergy Computers
(727) SYN.ERGY

1. Physically at the terminal server, log into the server itself with your network username, log into QBI as yourself

2. Open QBI and open the menu Setup -> QuickBooks Settings

3. What is the exact path of the QuickBooks company data file here?

4. Close QBI

5. Physcially at the server, log into the server itself with this other user's network username

6. Does this user have this path available and mapped if applicable?

Please confirm this physically at the server, not via terminal services.

If this path is available and mapped, do please provide the results of the above, and than send us the following files from this computer to support@ayanova.com :

**C:\Program Files\Intuit\QuickBooks Pro\qbsdklog.txt

**C:\Program Files\Intuit\QuickBooks Pro\qbwin.log

**C:\Program Files\AyaNova\qbi\ayqblog.txt

**C:\Program Files\AyaNova\qbi\ayqb.ini

**Detailed Info from AyaNova on this exact same computer where the error occurs logged into the computer with this user's network username - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach

**Exact country and version and service patch of locally installed QuickBooks on this same computer logged into the computer with this user's network username   (view this information from within QuickBooks by having QuickBooks open,  and press CTRL-1 to bring up the system information give us the exact wording as the first line shows)

AyaNova Sales & Technical Support

http://www.ayanova.com

Just a reminder that we are waiting for more information to help with this issue.

Is this issue still open or resolved?

AyaNova Sales & Technical Support

http://www.ayanova.com

1. What has changed between today and the past month when it was accessible?

2. Have you rebooted this computer, and relogged in and confirmed again?

3. When physically at the terminal server, logged into the server itself as administrator, are you able to log into QBI?

Please confirm this physically at the server, not via terminal services.

4. Send us the following files from this computer to support@ayanova.com :

**C:\Program Files\Intuit\QuickBooks Pro\qbsdklog.txt

**C:\Program Files\Intuit\QuickBooks Pro\qbwin.log

**C:\Program Files\AyaNova\qbi\ayqblog.txt

**C:\Program Files\AyaNova\qbi\ayqb.ini

**Detailed Info from AyaNova on this exact same computer where the error occurs logged into the computer with this same network username - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach

**Exact country and version and service patch of locally installed QuickBooks on this same computer logged into the computer with the same network name logged in - (view this information from within QuickBooks by having QuickBooks open,  and press CTRL-1 to bring up the system information give us the exact wording as the first line shows)

AyaNova Sales & Technical Support

http://www.ayanova.com