AyaNovaWBI encountered an unexpected problem

What happened

• There was an unexpected error in the AyaNovaWBI web site.  This may be due to a programming bug or installation / configuration problem.

How this will effect you

• The current page will not load or continue processing the last operation.

What you can do about it

• Close this page and try repeating your last action.  Try alternative methods of performing the same action.  If problems persist contact AyaNova support via the AyaNova technical support forum.  Be sure to provide a copy of the support information below in your support request and a detailed description of the scope of the problem and what steps led to it.

Support information

Please confirm the following:

1. You say "everything else seems to be working fine". Do you mean everything else of WBI? For example, can you log in via WBI as an AyaNova user and open a service workorder via WBI?

2. On the WBI computer, what is the file date of the following two files in the C:\Inetpub\wwwroot\AyaNovaWBI\bin folder

• GTZW.AyaNova.BLL.dll
• GTZW.AyaNovaWBI.dll

3. Log in via WBI as the AyaNova Administrator or as an AyaNova user with full rights to everything. Select Administration navigation pane. Select Global Settings. Has a workorder report template been selected here for the client to be able to view a service workorder as per step #3 on the WBI CLient COnfiguration steps http://www.ayanova.com/WBIwebHELP/wbi_client_configuration.htm

Let me know the results from above.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Can you confirm the following:

3. Log in via WBI as the AyaNova Administrator or as an AyaNova user with full rights to everything. Select Administration navigation pane. Select Global Settings.

Has a workorder report template been selected here for the client to be able to view a service workorder as per step #3 on the WBI CLient COnfiguration steps http://www.ayanova.com/WBIwebHELP/wbi_client_configuration.htm

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

1. Can you provide via private email the URL to your WBI login.
2. And provide a client username and password to login.
3. And also provide an AyaNova username and password to login (a user with full rights).

This will allow me to take a look and see if I see anything.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Thanks again for all your help.  Now that I have made sure that the report template was set and closed up the browser session and opened a new browser session, it is working now.  When I first started the template wasn't chosen.  After I selected one I kept the same browser session opened when I logged i as a client.  ONce I closed that browser session and opened a new one to login as a client, it is now showing me the workorder.  Thanks so much for your help.

Mathew G. McElwee
Micro Systems Support Specialist
NWGA Health District
706-802-5368 Work
706-236-6658 Pager
mgmcelwee@dhr.state.ga.us

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com