Error with QB 2008


#1

Support,

I’m running into this error when trying to connect my Ayanova 3to my new QB 2008. It starts to load but when it gets to customers it give this error. I have confirmed Versions and Uninstalled rebooted and reinstalled QBFC5 and QBI (3) times. Let me know if you have any suggestions.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x80040301): An exception occurred! Type:UTFDataFormatException, Message:invalid byte 2 (<) of a 3-byte sequence.SAXParseException: error at line 12467, column 23 in XML data.
at Interop.QBFC5.QBSessionManagerClass.DoRequests(IMsgSetRequest request)
at AyaNovaQBI.Util.()
at AyaNovaQBI.Util.PopulateQBListCache()
at AyaNovaQBI.Util.PreFlightCheck()
at AyaNovaQBI.MainForm.0()
at AyaNovaQBI.MainForm.(Object , EventArgs )
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativewindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativewindow.WndProc(Message& m)
at System.Windows.Forms.Nativewindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: [file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll](file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll)

AyaNovaQBI
Assembly Version: 3.6.0.0
Win32 Version: 3.6.0.0
CodeBase: [file:///C:/Program%20Files/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/AyaNovaQBI.exe](file:///C:/Program%20Files/Ground%20Zero%20Tech-Works%20Inc/AyaNova%203/AyaNovaQBI.exe)

System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: [file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll](file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll)

System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: [file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll](file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll)

System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: <A href=“file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll”>file:///C:/WINDOWS/assembly/GAC_MSIL/S


#2

Hi

We haven’t heard of this issue from any other QBI users, nor encountered it ourselves. Do the following:

  1. What precise version of QuickBooks is in use? - Pro, Premier, etc

  2. What country of QuickBooks is in use? US, Canadian or UK

  3. What service patch for the QuickBooks 2008is applied? Press keyboard keys CTRL - 1 in QuickBooks to bring up the QuickBooks info, and provide the full text stating the QuickBooks version and year and service patch that it shows.

  4. Reboot this computer, log back in, and try again. Does the error occur still?

  5. Is this a single license QuickBooks or network?

  6. If network, does the error occur when logged into QuickBooks as the QuickBooks Admin?

  7. What security group do you log into QBI as - an AyaNova user with full Read/Write/Delete rights to everything or ? Try logging into QBI as the AyaNova Administrator, does the error continue to occur?

  8. In QuickBooks, is any of your Clients using special characters in any of the text fields like äöü or é ?

  9. In AyaNova, is any of your Clients using special characters in any of the text fields like äöü or é ?

  10. Is your AyaNovaQBI.exe.config an exact replica of the AyaNova.exe.config?

  11. You shouldrun a Verify and a Rebuild data on your QuickBooks company data file, as when QBI is starting up, it “gets” the QuickBooks data so that it can be displayed in QBI, and it is failing at the point of getting the QuickBooks Customers, which may indicate one or more corrupted customer records

  • Joyce

#3

Hi again

Did you determine the issue? If so, do post here for the benefit of all what it was.

If not, do provide details to each of the above and we can go from there. As we haven’t encountered this before, troubleshooting will be needed, and your answers help troubleshoot.

  • Joyce