Known issues with ARAS 1.x and solutions

AyaNova 1.x - 6.x AyaNova 1.x CE Support
1

As the old CE web site has been retired, am posting here in this forum section the previously most common known issues with CE and solutions:

NOTE: this is ONLY for issues with the very old AyaNova CE 1.x version

[b]Issue: On a Windows 2003 SP1 computer, ARAS loads correctly via desktop mode, but when attempting to load via service, receive error

Error 87: The parameter is incorrect.[/b]

Solution:

  1. Remove the service setup by running AyaService -u from command line at the AyaNova program directory

  2. Download the replacement AyaService.exe for Windows 2003

AyaService_2003.zip

  1. Extract the AyaService.exe overtop of the existing.

  2. Perform the steps to run ARAS as a service again

[b]Issue: Within the ARAS log file, you see the following

not secured / not valid GET request from
“\favicon.ico”
Sending error 403 FORBIDDEN instead.[/b]

Cause: Someone has created a bookmark or shortcut using Internet Explorer to the ARAS login page. If you surf with Internet Explorer you’ve probably noticed that some of your bookmarked sites have custom icons while others have the default IE icon. Those custom icons are the favicon.ico that IE is so diligently searching for. In addition to appearing in the Favorites menu, the favicon.ico replaces the default IE icon in the Address bar at the top of the browser. ARAS does not provide a favicon.ico As the file is not found IE5 uses the default icon and you get an error message in your log files.

Solution: You can safely ignore this message

Issue: After ARAS is successfully installed, receive an error referring to ayaserv.exe when first attempting to run

Cause: ARAS, when first started, uses the default http port number 80. This http port number is also used by default by other Internet programs like IIS etc.

What is occurring is that a service, whether IIS or another, is presently running and utilizing the http port 80, and ARAS can not initially start so you can configure it to use another port number.

Solution: In the ARAS Installation & Configuration Guide, it is recommended to check your Services (Programs -> Administrative Tools -> Services) and shut down all Internet related programs before first running ARAS. You can than start ARAS and configure it and the http port to another number as needed. Than restart your IIS or other program that was using the default http port

[b]Issue: Selecting a New Service Request when logged in as a customer via ARAS results in the following error

Error Service request was not found.

The previous update may not have completed in time due to a network delay.

If this problem persists please contact the ARAS administrator.

Please click back and try again.[/b]

Cause: Full update instructions were not followed as per the AyaNova Update web page, resulting in the database not properly updated.

Solution: Perform either of the following:

  1. Send us your AyaNova database. We will edit it here and send it back to you

    1a. Have all users out of AyaNova and close ARAS

    1b. Use WinZip to zip up the AyaNova database file SCDATA.SC (default location is C:\Program Files\AyaNova\Database but may be different depending on where you set it during installation)

    1c. Only send a file zipped using WinZip via email - do not send it without zipping it first

    1d. When you receive the fixed database file back, use WinZip to extract it to the database folder, overwriting the existing AyaNova database file

    1e. Now you can allow users back into AyaNova and restart ARAS

    1f. Log in as a customer via ARAS and select New Service Request

  2. Use Access 2000SP1 or higher to edit the database (only perform this if you have database experience)

    2a. Have all users out of AyaNova and have ARAS shut down

    2b. Open the AyaNova database file SCDATA.SC using Access 2000SP1 or higher (default location is C:\Program Files\AyaNova\Database but may be different depending on where you set it during installation)

    2c. Open the defaults table

    2d. Scroll to the right to the versioninfo column

    2e. Edit the 170 to 169

    2f. Close the defaults table

    2g. Close Access

    2h. Log into AyaNova as manager

    2i. You will receive a message that the database is out of date. Select OK to continue

    2j. Select OK on any messages that appear

    2k. Close AyaNova when indicated

    2l. You can now restart ARAS and allow users back into AyaNova

    2m. Now log in as a customer into ARAS - you will now be able to select New Service Request

{b]Issue: When printing reports via ARAS, they state “Evaluation” even though AyaNova and ARAS are licensed, and when printing the reports via AyaNova, they state our licensed company name.[/b]

Solution: Perform either of the following

  1. Send us your AyaNova database. We will edit it here and send it back to you
    Zip up your AyaNova database file scdata.sc using WinZip and send it to us along with the manager password. We will edit the database and send it back to you. Do not allow any users in AyaNova until after you have the database sent back to you and copied back to the database folder.

  2. Use Access 2000 SP1 or higher to edit the database (only perform this if you have database experience)
    Edit the queries in the rptmaster table for the reports wodispqu.rpt, wodispst.rpt, wodispst2.rpt. Edit the part of the query that states
    ““Evaluation”” AS compname,
    edit instead to be
    “”~REGTO"" AS compname,