More common AyaNova CE 1.x printing issues and solutions

Receive error message with craxdrt9.dll

The printer driver may be corrupt or is the incorrect driver for that printer/operating system.

  1. Delete the printer driver as per the instructions for your printer (some printers provide an uninstall, some can be deleted via the Printers in Control Panel). Reboot the computer.

  2. Download the latest printer driver from the printer manufacturer website and install as per instructions.

  3. Reboot the computer.

  4. Now print from AyaNova.

  5. If you continue to experience an issue, perform an uninstallation of AyaNova via the Control Panel -> Add/Remove Programs, reboot and than reinstall as per the Quick Start Guide installation instructions.

  6. If you continue to experience an issue, please ensure to provide the following information when contacting support:

Confirmation above has been performed with detailed information.

Detailed Info from AyaNova on this exact same computer where the error occurs - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach

Model and make of printer occurring with

Printer driver and version of the printer that is set as the default printer in Printer Settings on this computer

Does this occur if use a different printer and different default printer driver? (be sure to reboot the computer before testing if changed such settings)

Is printer local (physically attached to the computer) or via network access?

Confirmation if this occurs with all reports or if occurs with only certain reports, what report or reports from which screen or screens.

[b]Code = 435b50

Code Meaning = IDispatch error #14531

Source = Crystal Reports ActiveX Designer

Description = File not found.

This error came at the point where AyaNova had just asked the RDC to

open report path and name of report [i.e C:\Program Files\AyaNova\Database\wofull.rpt] [/b]

This error occurs because the report file is not in the database directory where the AyaNova database file SCDATA.SC resides.

Usually this occurs because the user has made a copy of the AyaNova database to test creating new reports or queries, and has not also copied all the files including reports from the AyaNova database folder along with the database file itself.

  1. If you get a similar error message, check that the file is in the path stated in the error message.

  2. If the stated report file is in the path, and you have full rights to the directory, email us with the following information:

  3. Is this the only report where this error occurs?

  4. Does this error occur for other users / other computers?

  5. Exact wording of the entire error message

  6. Zip up the AyaNova database file SCDATA.SC using WinZip and attach to your reply

  7. Include the manager password

  8. Include your username and password

  9. Detailed Info from AyaNova on this exact same computer where the error occurs - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach

  10. If this is the only report that results in this error, include a copy of the report file from the database directory

Code = 432810
Code Meaning = IDispatch error #14563
Source = Crystal Reports ActiveX Designer
Description = Invalid TLV record.

This error may occur because required files on the computer have been modified or corrupted. Perform the following:

Ensure you have a good backup of AyaNova database

Download the latest AyaNova installation file

Shut down all running programs on your computer

Open up Control Panel -> Add/ Remove Programs and remove AyaNova

Reboot your computer

Make sure to log into the computer with full access

Run the latest AyaNova installation file (install to previous location and do not worry, it does not overwrite your existing database)

When indicated that the installation is finished, reboot your computer

Log into the computer with full access

Now log into AyaNova and print reports.

Log into the computer as normal and run AyaNova as normal. If you have additional issues, confirm user rights to the database folder and files.

Printing a work order results in a dialog box that pops up saying " Some links could not be updated because their sources are presently unavailable" or “ActiveX link is unavailable”.

This is caused by a problem with the logo file, for complete instructions on using your own logo with the AyaNova reports that support them, open the AyaNova help file, click on the Index tab and type logo or refer to the AyaNova Manual in the section “Using your logo on reports”

Custom logo does not print on work orders or reports

Refer to the AyaNova Manual in the section “Using your logo on reports” and to the Help within AyaNova itself for detailed information.

  1. Your custom logo.bmp file must be located in C:\Program Files\AyaNova directory as this is the exact location that the report file looks for a logo.bmp file

  2. Be aware to ensure that the file is logo.bmp in lowercase, as the report is looking for C:\Program Files\AyaNova\logo.bmp. If it is logo.BMP the report will not “see” it, as the spelling and case is not as specified.

  3. BMP type files must be associated with a Windows program that supports object linking and embedding, such as Windows Paint.

  4. Your logo.bmp file must be as close as possible in dimensions and size to the sample logo.bmp file provided.

AyaNova users have sent us copies of there customized logo.bmp files that we over 1MB in size and with the dimensions of 8 inches by 7 inches. The AyaNova Manual specifies no more than 50KB in size, and no more than 2.36 by .52 inches.

  1. In some instances where the AyaNova Database directory is located on a network server remote from the station running the AyaNova program, a customized logo.bmp file will not show on the Detailed Completed Work Order report, but will continue to show “your logo here”.

If this is the case, create a folder on the server with the exact path of C:\Program Files\AyaNova and copy the customized logo.bmp file here.

In this way, when the report is accessed, the report will check the server’s local hard drive location of C:\Program Files\AyaNova for the logo.bmp file.

  1. If you are still experiencing problems, than it is recommended to insert your logo directly into the report files using Crystal Reports 9 or higher. Refer to “Customizing Reports” in the AyaNova Manual or contact one of the companies that provide AyaNova related services to customize this for you. Also review the topics and posts on the AyaNova Support Forum

IDispatch Error #3088

Before you attempt to print your first workorder or any reports, you need to enter at minimum one customer record, one technician record, one service rate and one travel rate even if you don’t use travel rates it must be there before you create your first workorder.

This information was in the AyaNova activation key message.

  1. Check that you have at least one client created (use the Accelerator key combination of ALT-c to open the Client entry screen)

  2. Check that you have at least one user set as a technician (have all other users out of AyaNova, from the menu Options -> select Edit -> Users & Rights)

  3. Check that you have at least one service rate (use the Accelerator key combination of ALT-a to open the Rates screen)

  4. Check that you have at least one travel rate (use the Accelerator key combination of ALT-a to open the Rates screen)