Need a little help!

AyaNova 7 (legacy version) Licensing
1

I downloaded your trial software several months ago but did not have time to really take a look at it. Now I have uninstalled it and re-installed it and every time I load the software it tells me that I need to purchase a license. Please help as I am on a short time-line to make a purchase! Thanks in advance…:cool:

2

Hi

When AyaNova is uninstalled, that is uninstalling the program itself. The database is not uninstalled as a precaution. If you would like to start with a new sample database and 30 day temporary key, do the following:

  1. Click Start - > Control Panel -> Add/Remove Programs and uninstall AyaNova

  2. Open your Windows Explorer (you can also do Start -> Run… -> type in the word explorer -> OK to open your Windows Explorer)

  3. Now you want to delete the AyaNova databases - where they are depends on the version of Windows you have as outlined at the bottom of http://www.ayanova.com/AyaNova6webHelp/stand_alone_default_ayanova_in.htm

  • If your Windows is Vista or Windows 7, move to the C:\ProgramData\AyaNovaData folder and delete the AYANOVALITE.FDB and the AYANOVA.FDB database files
  • If your Windows is 2000 or XP or 2003, move to the C:\Documents and Settings\All Users\Application Data\AyaNovaData folder and delete the AYANOVALITE.FDB and the AYANOVA.FDB database files

  1. Now install AyaNova again - which will now install new database files

  2. Now you can apply a new 30 day temporary key to the full AyaNova.

  • Joyce
3

Hi Joyce, Thanks for the quick reply! Certainly provides a great level of comfort when I think that I could be using this program running into configuration issues, etc.

I have a couple of questions and wanted to know if you could call me or maybe there would be a different way to approach this.

Cell #404-422-4680

Scott

4

Hi Scott, to continue to provide affordable service management and workorder software to service companies and organizations around the world with no charge support, we do not provide phone support. We are happy to answer any questions you may have via email and this forum.

I encourage you to review the details of AyaNova’s features on http://www.ayanova.com/service_management_software.htm and answers to most common questions on http://www.ayanova.com/faqanswers.htm

If any questions, do let us know via direct email to support@ayanova.com or via the Support Forrum. Our regular support hours are Monday through Friday, but we will intermittently check in over the weekend.