I am wondering if you could provide an explanation as to why the Unit Model field displays different data depending on what grid is viewed.
In one grid view the Unit Model and Model Number are displayed, in another view only the Unit Model is displayed.I was unable to find an explanation in the manual and this is causing us some end-user confusion when switching between grids.
I have attached a .zip filecontaining two screenshot imagesillustratingthis inconsistency.
Note: We have localized the Units and Unit Models to display as Equipment.
It would be beneficial to us if only the Unit Model only is displayed as can be seen in the Image2.jpg screenshot, providing thatthe Unit Model Number field is made available as a selectable column in the Service Workorder grids.