WBI 5 issue opening a quote or PM via a Follow Up entry screen


#1

It has just been brought to our attention that the following issue is occurring in WBI 5:

If you click on the jump button within the Follow Up entry screen from the Schedule screen for a quote object via WBI 5, will receive the following error " "

Server Error in ‘/AyaNovaWBI5’ Application.

The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /AyaNovaWBI5/WorkorderQuoteEdit.aspx

Or if selecting the jump button to view the PM entry screen from a Follow Up for it, it will give the same similar error, except it will reference the Requested URL: /AyaNovaWBI5/WorkorderPreventiveMaintenanceEdit.aspx.

Do note if viewing a Follow Up fora service workorder, or a client, or a head office, or a unit, WBI 5 will correctly open the appropriate entry screen.

[FORUM NOTE: This is issue is resolved in the latest WBI 5 release]


#2

This issue has been resolved in WBI 5.0.3

Perform the following:

  1. Confirm you are using AyaNova 5.0.2.0 - if not, refer to http://forum.ayanova.com/Topic4620-96-1.aspx

  2. Shut down the Default Web Site - the AyaNovaWBI5 site.

  3. Download the latest AyaNovaWBI5Setup.exe file from http://www.ayanova.com/download.htm

  4. Install WBI 5

  5. Start the Default Web Site - the AyaNovaWBI5 site

  6. Log into WBI 5, and now open the quote via a Follow Up that was made for it to confirm; open the PM via the Follow Up that was made for it to confirm.