# AyaNova 7 (legacy version) **URL:** https://forum.ayanova.com/c/ayanova/5.md?page=2 [Latest](https://forum.ayanova.com/latest.md) · [Categories](https://forum.ayanova.com/categories.md) **Page:** 3 --- ## [SOLUTION FOR Workorder Item columns disappeared](https://forum.ayanova.com/t/solution-for-workorder-item-columns-disappeared/2124)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [June 14, 2012, 7:14am UTC](https://forum.ayanova.com/t/solution-for-workorder-item-columns-disappeared/2124 "2012-06-14T07:14:20Z")
It has been reported that in some instances, after an abort or connection loss has occured, that the workorder item columns in the workorder entry screen may disappear. the solution is to right-click on the row header t… --- ## [Workorder Items disappears](https://forum.ayanova.com/t/workorder-items-disappears/2079)
**Author:** [@sasserian](https://forum.ayanova.com/u/sasserian)\ **Replies:** 7\ **Last updated:** [December 14, 2011, 3:36pm UTC](https://forum.ayanova.com/t/workorder-items-disappears/2079 "2011-12-14T15:36:36Z")
We are running Ayanova 6.5.0.0 in a network setup, using mssql and the dataportal. I’ve had issues where the Workorder Items section pretty much completely disappears. A user has had this happen 3 times, and each time … --- ## [MBI login not showing gif images / Signature use and layout not working](https://forum.ayanova.com/t/mbi-login-not-showing-gif-images-signature-use-and-layout-not-working/2275)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [July 16, 2015, 9:33am UTC](https://forum.ayanova.com/t/mbi-login-not-showing-gif-images-signature-use-and-layout-not-working/2275 "2015-07-16T09:33:11Z")
Hello Wanted to post here a possible solution if the following issue occurs: MBI has been installed and the MBI login URL brought up. The login page images do not show And when attempt to obtain a signature, unable t… --- ## [If you have an issue](https://forum.ayanova.com/t/if-you-have-an-issue/1990)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [November 11, 2010, 7:33am UTC](https://forum.ayanova.com/t/if-you-have-an-issue/1990 "2010-11-11T07:33:52Z")
If you have a question or are experiencing an issue, our aim is to get you back up and working ASAP. To be able to do that, please do perform the following when posting: Stop. When your computer does something unexpect… --- ## [What are AyaNova users saying?](https://forum.ayanova.com/t/what-are-ayanova-users-saying/1514)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [February 18, 2008, 12:01pm UTC](https://forum.ayanova.com/t/what-are-ayanova-users-saying/1514 "2008-02-18T12:01:00Z")
Wanted to post a link to this web page What AyaNova users are saying - testimonials that AyaNova users have given us about our AyaNova service management software and our support Joyce --- ## [How do I change my registered email address to reflect my new email since I originally purchased licenses?](https://forum.ayanova.com/t/how-do-i-change-my-registered-email-address-to-reflect-my-new-email-since-i-originally-purchased-licenses/738)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [January 28, 2006, 9:21am UTC](https://forum.ayanova.com/t/how-do-i-change-my-registered-email-address-to-reflect-my-new-email-since-i-originally-purchased-licenses/738 "2006-01-28T09:21:00Z")
Log into your ShareIT account that was created when you placed your order, and change your email fromwithin the User Data section Log in at https://secure.shareit.com/shareit/ccc/my\_account.html?publisherid=14466&langua… --- ## [SMB Guide to Ayanova =\> Step 002 =\> setting up your workspace](https://forum.ayanova.com/t/smb-guide-to-ayanova-step-002-setting-up-your-workspace/1910)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 0\ **Last updated:** [April 29, 2010, 3:42am UTC](https://forum.ayanova.com/t/smb-guide-to-ayanova-step-002-setting-up-your-workspace/1910 "2010-04-29T03:42:00Z")
Step 002 =\> setting up your workspace. If your fingers are itching to start learning Ayanova then stand up, go for a walk in the park and return when the itch has gone away :wink: . Things to do next: a) get yourself … --- ## [SMB Guide to Ayanova =\> Step 001 =\> Installation and licence key](https://forum.ayanova.com/t/smb-guide-to-ayanova-step-001-installation-and-licence-key/1909)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 0\ **Last updated:** [April 29, 2010, 3:21am UTC](https://forum.ayanova.com/t/smb-guide-to-ayanova-step-001-installation-and-licence-key/1909 "2010-04-29T03:21:00Z")
Step 001 =\> getting Ayanova installed: a) get yourself a PC with at least XP installed (W2K won’t work due to lack of -Net 3.5); b) download and install Ayanova; c) if you recieved an e-mail with a temporary licence k… --- ## [Trial version?](https://forum.ayanova.com/t/trial-version/1499)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 1\ **Last updated:** [January 22, 2008, 4:01pm UTC](https://forum.ayanova.com/t/trial-version/1499 "2008-01-22T16:01:00Z")
AyaNova was unable to start Depending on how early in startup the problem occurred, a detailed log of the problem with suggestions may have been saved to the file AyaLog.txt located at: file:\\C:\\Program Files\\Ground … --- ## [AyaNova praise](https://forum.ayanova.com/t/ayanova-praise/1293)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 0\ **Last updated:** [April 2, 2007, 10:36am UTC](https://forum.ayanova.com/t/ayanova-praise/1293 "2007-04-02T10:36:00Z")
I am a grad student in the IS field who is using AyaNova tomorrow night for a class demonstration on how to evaluate new software for your business/client. Joyce and AyaNova have been so great to work with. AyaNova is a … --- ## [AyaNova Support - Joyce](https://forum.ayanova.com/t/ayanova-support-joyce/1225)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 0\ **Last updated:** [February 2, 2007, 6:47am UTC](https://forum.ayanova.com/t/ayanova-support-joyce/1225 "2007-02-02T06:47:00Z")
I am implementing Ayanova for a firm that sells and maintains amusement machines (Pinball, video, etc.) and I was having a import problem. I want to thank Joyce for handling my situation expediantly and completely yester… --- ## [Back up and the network Firebird configuration](https://forum.ayanova.com/t/back-up-and-the-network-firebird-configuration/903)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [May 19, 2006, 9:33am UTC](https://forum.ayanova.com/t/back-up-and-the-network-firebird-configuration/903 "2006-05-19T09:33:00Z")
As identified in the Help section to configure for network Firebird use, the AYANOVA.FDB file should never be directly copied or moved with the Firebird Manager running, or users or other programs attaching to the databa… --- ## [Deleting task groups won't work](https://forum.ayanova.com/t/deleting-task-groups-wont-work/1992)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [January 24, 2011, 8:41am UTC](https://forum.ayanova.com/t/deleting-task-groups-wont-work/1992 "2011-01-24T08:41:23Z")
Everytime I attempt to delete a task group it fails. It only renames the task with the current date. I also receive an error when starting Ayanova every second or third attempt of loading the program. The error says s… --- ## [RESOLVED: delay in loading of AyaNova if user logging in has large number of popups](https://forum.ayanova.com/t/resolved-delay-in-loading-of-ayanova-if-user-logging-in-has-large-number-of-popups/2323)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [November 14, 2017, 3:26pm UTC](https://forum.ayanova.com/t/resolved-delay-in-loading-of-ayanova-if-user-logging-in-has-large-number-of-popups/2323 "2017-11-14T15:26:32Z")
Issue: Users could see a significant delay in usability of AyaNova after login and no visual indication why, if that logged in user has a large number of uncleared popup notifications. The issue that would occur is tha… --- ## [May 22 2018 release - multiple changes](https://forum.ayanova.com/t/may-22-2018-release-multiple-changes/2328)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [May 22, 2018, 5:28pm UTC](https://forum.ayanova.com/t/may-22-2018-release-multiple-changes/2328 "2018-05-22T17:28:26Z")
A new release has just been posted for download that resolves multiple issues and includes a new ClientRemover plugin All subscribers are encouraged to upgrade as soon as possible. --- ## [RI update: signature issue - RI Patch 2](https://forum.ayanova.com/t/ri-update-signature-issue-ri-patch-2/2327)
**Author:** [@JohnDev](https://forum.ayanova.com/u/JohnDev)\ **Replies:** 0\ **Last updated:** [March 19, 2018, 12:12pm UTC](https://forum.ayanova.com/t/ri-update-signature-issue-ri-patch-2/2327 "2018-03-19T12:12:10Z")
ISSUE: due to recent browser changes, in some cases when users attempt to sign a workorder the page may pan around instead of remaining in place to allow the signature. RESOLUTION: this is resolved with a change to the … --- ## [NEW FEATURE: Fetch license key directly from our server](https://forum.ayanova.com/t/new-feature-fetch-license-key-directly-from-our-server/2324)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [November 30, 2017, 2:31pm UTC](https://forum.ayanova.com/t/new-feature-fetch-license-key-directly-from-our-server/2324 "2017-11-30T14:31:55Z")
Issue: Users could experience a hassle pasting a license key into AyaNova due to the key being modified during email transit. This feature has been added in 7.5.7.0 made available November 30 2017 for valid subscriptio… --- ## [FYI - Hackers Hid Backdoor In CCleaner Security App With 2 Billion Downloads](https://forum.ayanova.com/t/fyi-hackers-hid-backdoor-in-ccleaner-security-app-with-2-billion-downloads/2322)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 18, 2017, 11:07am UTC](https://forum.ayanova.com/t/fyi-hackers-hid-backdoor-in-ccleaner-security-app-with-2-billion-downloads/2322 "2017-09-18T11:07:27Z")
If you and/or your organization uses this utility provided by AVAST (listed as Piriform in your Add/Remove Programs as the distributor), FYI as per https://www.forbes.com/sites/thomasbrewster/2017/09/18/ccleaner-cybersec… --- ## [AyaNova 7 latest changes and fixes](https://forum.ayanova.com/t/ayanova-7-latest-changes-and-fixes/2316)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 4\ **Last updated:** [July 28, 2017, 2:47pm UTC](https://forum.ayanova.com/t/ayanova-7-latest-changes-and-fixes/2316 "2017-07-28T14:47:18Z")
AyaNova 7.5.x versions: (Full update steps at bottom of this post) RELEASE May 23 2018 The following items were added / changed All installers case 3593 - Privacy policy: GDPR privacy policy text added to all lice… --- ## [If unable to upload Embedded File larger then 5MB](https://forum.ayanova.com/t/if-unable-to-upload-embedded-file-larger-then-5mb/2320)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [April 18, 2017, 1:24pm UTC](https://forum.ayanova.com/t/if-unable-to-upload-embedded-file-larger-then-5mb/2320 "2017-04-18T13:24:33Z")
Scenario: Unable to upload Embedded File larger than 4MB via RI and/or Dataportal and/or WBI. Global Setting’s Maximum Embedded File Size has been confirmed set AND saved to 50 The error may or may not say “Maximum re… --- ## [RESOLVED: Priority displays incorrect text on reports TEST CASE 3119](https://forum.ayanova.com/t/resolved-priority-displays-incorrect-text-on-reports-test-case-3119/2319)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [March 28, 2017, 2:17pm UTC](https://forum.ayanova.com/t/resolved-priority-displays-incorrect-text-on-reports-test-case-3119/2319 "2017-03-28T14:17:25Z")
This issue has been resolved as of AyaNova 7.5(patch 4) AyaNova 7.5 through 7.3(patch 3) will display the text TEST CASE 3119 on any reports set to display the LT\_WorkorderItem\_Label\_PriorityID datafield - Priority --- ## [RESOLVED: Workorder Item Type displays incorrect text on reports TEST CASE 3119](https://forum.ayanova.com/t/resolved-workorder-item-type-displays-incorrect-text-on-reports-test-case-3119/2318)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [March 28, 2017, 9:36am UTC](https://forum.ayanova.com/t/resolved-workorder-item-type-displays-incorrect-text-on-reports-test-case-3119/2318 "2017-03-28T09:36:25Z")
This issue has been resolved as of AyaNova 7.5(patch 4) AyaNova 7.5 through 7.3(patch 3) will display the text TEST CASE 3119 on any reports set to display the LT\_WorkorderItem\_Label\_TypeID datafield - workorder item t… --- ## [Where do I find details about my subscription licensing, orders, and payment method?](https://forum.ayanova.com/t/where-do-i-find-details-about-my-subscription-licensing-orders-and-payment-method/2317)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [March 15, 2017, 9:01am UTC](https://forum.ayanova.com/t/where-do-i-find-details-about-my-subscription-licensing-orders-and-payment-method/2317 "2017-03-15T09:01:20Z")
Log in via My Account at http://www.shareit.com/ccc/ (upper right hand corner) Your User ID may be your registered email address (i.e. name@mycompany.com) or may be your registered email address with an appended number… --- ## [Known issue if attempt to import parts with negative onhand amounts into QB using QBI](https://forum.ayanova.com/t/known-issue-if-attempt-to-import-parts-with-negative-onhand-amounts-into-qb-using-qbi/2315)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [December 16, 2016, 3:39pm UTC](https://forum.ayanova.com/t/known-issue-if-attempt-to-import-parts-with-negative-onhand-amounts-into-qb-using-qbi/2315 "2016-12-16T15:39:46Z")
It has come to our attention that the following can occur. We are listing this here for your information. Scenario: One or more AyaNova parts have negative On Hand amounts Attempt to perform an import of parts into Qu… --- ## [Yes, you can use DNS and your dynamic IP address to set up remote access!](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2311)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 6, 2016, 1:11pm UTC](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2311 "2016-09-06T13:11:25Z")
Ian McLeod of Redskye Technology Limited has graciously passed on for all how to use DNS with a dynamic IP address to access via your AyaNova Data Portal connection, and/or to access via your WBI, RI, and/or MBI If y… --- ## [Yes, you can use DNS and your dynamic IP address to set up remote access!](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2314)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 6, 2016, 1:11pm UTC](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2314 "2016-09-06T13:11:25Z")
Ian McLeod of Redskye Technology Limited has graciously passed on for all how to use DNS with a dynamic IP address to access via your AyaNova Data Portal connection, and/or to access via your WBI, RI, and/or MBI If y… --- ## [Yes, you can use DNS and your dynamic IP address to set up remote access!](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2312)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 6, 2016, 1:11pm UTC](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2312 "2016-09-06T13:11:25Z")
Ian McLeod of Redskye Technology Limited has graciously passed on for all how to use DNS with a dynamic IP address to access via your AyaNova Data Portal connection, and/or to access via your WBI, RI, and/or MBI If y… --- ## [Yes, you can use DNS and your dynamic IP address to set up remote access!](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2313)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 6, 2016, 1:11pm UTC](https://forum.ayanova.com/t/yes-you-can-use-dns-and-your-dynamic-ip-address-to-set-up-remote-access/2313 "2016-09-06T13:11:25Z")
Ian McLeod of Redskye Technology Limited has graciously passed on for all how to use DNS with a dynamic IP address to access via your AyaNova Data Portal connection, and/or to access via your WBI, RI, and/or MBI If y… --- ## [How to resolve RI installation errors](https://forum.ayanova.com/t/how-to-resolve-ri-installation-errors/2310)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [May 23, 2016, 9:15am UTC](https://forum.ayanova.com/t/how-to-resolve-ri-installation-errors/2310 "2016-05-23T09:15:36Z")
Let’s say you install RI, and the first time you load the URL, you receive: InvalidCastException: Unable to cast object of type ‘System.Security.Principal.WindowsPrincipal’ to type ‘CSLA.Security.BusinessPrincipal’ If … --- ## [Possible solution if receive ISAPI Filter could not be loaded](https://forum.ayanova.com/t/possible-solution-if-receive-isapi-filter-could-not-be-loaded/2309)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [May 16, 2016, 8:28am UTC](https://forum.ayanova.com/t/possible-solution-if-receive-isapi-filter-could-not-be-loaded/2309 "2016-05-16T08:28:10Z")
A service company using AyaNova received the following error message when logged in via WBI or via RI: SAPI Filter ?C:\\Windows\\Microsoft.NET\\Framework\\v4.0.30319\\aspnet\_filter.dll? could not be loaded due to a configura… [Previous page](https://forum.ayanova.com/c/ayanova/5.md?page=1) [Next page](https://forum.ayanova.com/c/ayanova/5.md?page=3)