# AyaNova 7.x Known Issues & Updates **URL:** https://forum.ayanova.com/c/ayanova/ayanova-known-issues-updates/30.md [Latest](https://forum.ayanova.com/latest.md) · [Categories](https://forum.ayanova.com/categories.md) --- ## [About the AyaNova 7.x Known Issues & Updates category](https://forum.ayanova.com/t/about-the-ayanova-7x-known-issues-updates-category/585)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 0\ **Last updated:** [June 27, 2018, 7:25pm UTC](https://forum.ayanova.com/t/about-the-ayanova-7x-known-issues-updates-category/585 "2018-06-27T19:25:20Z")
Update installation steps, Quick Fixes, Known Issues and Solutions --- ## [AyaNova 7 latest changes and fixes](https://forum.ayanova.com/t/ayanova-7-latest-changes-and-fixes/2316)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 4\ **Last updated:** [July 28, 2017, 2:47pm UTC](https://forum.ayanova.com/t/ayanova-7-latest-changes-and-fixes/2316 "2017-07-28T14:47:18Z")
AyaNova 7.5.x versions: (Full update steps at bottom of this post) RELEASE May 23 2018 The following items were added / changed All installers case 3593 - Privacy policy: GDPR privacy policy text added to all lice… --- ## [AyaNova 7.x Maintenance Update steps](https://forum.ayanova.com/t/ayanova-7x-maintenance-update-steps/2285)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [October 18, 2015, 4:59pm UTC](https://forum.ayanova.com/t/ayanova-7x-maintenance-update-steps/2285 "2015-10-18T16:59:03Z")
Full steps to update your AyaNova to the latest version following the steps in your online Help documentation: Steps to update if your AyaNova is a stand-alone configuration - https://www.ayanova.com/AyaNova7webHelp/i… --- ## [Report error issue for some AyaNova 7 users](https://forum.ayanova.com/t/report-error-issue-for-some-ayanova-7-users/1987)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [January 17, 2011, 5:28pm UTC](https://forum.ayanova.com/t/report-error-issue-for-some-ayanova-7-users/1987 "2011-01-17T17:28:20Z")
Scenarios: \*\*Testing your report templates with a sample trial AyaNova 7 before upgrading, you receive the below error message with a specific report template: \*\*Upgraded from an older version of AyaNova or downloaded … --- ## [If you have an issue](https://forum.ayanova.com/t/if-you-have-an-issue/1990)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [November 11, 2010, 7:33am UTC](https://forum.ayanova.com/t/if-you-have-an-issue/1990 "2010-11-11T07:33:52Z")
If you have a question or are experiencing an issue, our aim is to get you back up and working ASAP. To be able to do that, please do perform the following when posting: Stop. When your computer does something unexpect… --- ## [Report error issue for some AyaNova 6 users](https://forum.ayanova.com/t/report-error-issue-for-some-ayanova-6-users/1832)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [December 11, 2009, 2:19pm UTC](https://forum.ayanova.com/t/report-error-issue-for-some-ayanova-6-users/1832 "2009-12-11T14:19:00Z")
Scenarios: \*\*Testing your report templates with a sample trial AyaNova 6 before upgrading, you receive the below error message with a specific report template: \*\*Upgraded from an older version of AyaNova or downloaded … --- ## [AyaNova 7.x Latest Changes & Fixes](https://forum.ayanova.com/t/ayanova-7x-latest-changes-fixes/2695)
**Author:** [@GZAdmin](https://forum.ayanova.com/u/GZAdmin)\ **Replies:** 0\ **Last updated:** [January 18, 2021, 6:59pm UTC](https://forum.ayanova.com/t/ayanova-7x-latest-changes-fixes/2695 "2021-01-18T18:59:22Z")
This forum for changes has been superseded by the Change Log on the AyaNova website - please refer to Latest AyaNova version Change Log for all latest changes and fixes. --- ## [Solution to Report Designer “freezing” when attempting to customize report templates](https://forum.ayanova.com/t/solution-to-report-designer-%E2%80%9Cfreezing%E2%80%9D-when-attempting-to-customize-report-templates/2690)
**Author:** [@GZAdmin](https://forum.ayanova.com/u/GZAdmin)\ **Replies:** 0\ **Last updated:** [March 22, 2019, 9:44pm UTC](https://forum.ayanova.com/t/solution-to-report-designer-%E2%80%9Cfreezing%E2%80%9D-when-attempting-to-customize-report-templates/2690 "2019-03-22T21:44:19Z")
If you encounter an issue of “freezing” while attempting to edit any report templates with AyaNova (specifically adjusting size of fields, sizing of Properties panel, adjustments to Properties of fields) the suggested so… --- ## [Potential numbering issue with Microsoft SQL Server 2012 +](https://forum.ayanova.com/t/potential-numbering-issue-with-microsoft-sql-server-2012/2215)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [January 10, 2014, 11:52am UTC](https://forum.ayanova.com/t/potential-numbering-issue-with-microsoft-sql-server-2012/2215 "2014-01-10T11:52:53Z")
A potential issue has been identified and a resolution found: Issue: Workorder numbers suddenly jump / increment by 1000 and no one edited Global Settings to make it so, nor did anyone directly edit the database. Caus… --- ## [SOLUTION FOR Workorder Item columns disappeared](https://forum.ayanova.com/t/solution-for-workorder-item-columns-disappeared/2124)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [June 14, 2012, 7:14am UTC](https://forum.ayanova.com/t/solution-for-workorder-item-columns-disappeared/2124 "2012-06-14T07:14:20Z")
It has been reported that in some instances, after an abort or connection loss has occured, that the workorder item columns in the workorder entry screen may disappear. the solution is to right-click on the row header t… --- ## [RESOLVED: delay in loading of AyaNova if user logging in has large number of popups](https://forum.ayanova.com/t/resolved-delay-in-loading-of-ayanova-if-user-logging-in-has-large-number-of-popups/2323)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [November 14, 2017, 3:26pm UTC](https://forum.ayanova.com/t/resolved-delay-in-loading-of-ayanova-if-user-logging-in-has-large-number-of-popups/2323 "2017-11-14T15:26:32Z")
Issue: Users could see a significant delay in usability of AyaNova after login and no visual indication why, if that logged in user has a large number of uncleared popup notifications. The issue that would occur is tha… --- ## [May 22 2018 release - multiple changes](https://forum.ayanova.com/t/may-22-2018-release-multiple-changes/2328)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [May 22, 2018, 5:28pm UTC](https://forum.ayanova.com/t/may-22-2018-release-multiple-changes/2328 "2018-05-22T17:28:26Z")
A new release has just been posted for download that resolves multiple issues and includes a new ClientRemover plugin All subscribers are encouraged to upgrade as soon as possible. --- ## [RI update: signature issue - RI Patch 2](https://forum.ayanova.com/t/ri-update-signature-issue-ri-patch-2/2327)
**Author:** [@JohnDev](https://forum.ayanova.com/u/JohnDev)\ **Replies:** 0\ **Last updated:** [March 19, 2018, 12:12pm UTC](https://forum.ayanova.com/t/ri-update-signature-issue-ri-patch-2/2327 "2018-03-19T12:12:10Z")
ISSUE: due to recent browser changes, in some cases when users attempt to sign a workorder the page may pan around instead of remaining in place to allow the signature. RESOLUTION: this is resolved with a change to the … --- ## [NEW FEATURE: Fetch license key directly from our server](https://forum.ayanova.com/t/new-feature-fetch-license-key-directly-from-our-server/2324)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [November 30, 2017, 2:31pm UTC](https://forum.ayanova.com/t/new-feature-fetch-license-key-directly-from-our-server/2324 "2017-11-30T14:31:55Z")
Issue: Users could experience a hassle pasting a license key into AyaNova due to the key being modified during email transit. This feature has been added in 7.5.7.0 made available November 30 2017 for valid subscriptio… --- ## [FYI - Hackers Hid Backdoor In CCleaner Security App With 2 Billion Downloads](https://forum.ayanova.com/t/fyi-hackers-hid-backdoor-in-ccleaner-security-app-with-2-billion-downloads/2322)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 18, 2017, 11:07am UTC](https://forum.ayanova.com/t/fyi-hackers-hid-backdoor-in-ccleaner-security-app-with-2-billion-downloads/2322 "2017-09-18T11:07:27Z")
If you and/or your organization uses this utility provided by AVAST (listed as Piriform in your Add/Remove Programs as the distributor), FYI as per https://www.forbes.com/sites/thomasbrewster/2017/09/18/ccleaner-cybersec… --- ## [RESOLVED: Priority displays incorrect text on reports TEST CASE 3119](https://forum.ayanova.com/t/resolved-priority-displays-incorrect-text-on-reports-test-case-3119/2319)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [March 28, 2017, 2:17pm UTC](https://forum.ayanova.com/t/resolved-priority-displays-incorrect-text-on-reports-test-case-3119/2319 "2017-03-28T14:17:25Z")
This issue has been resolved as of AyaNova 7.5(patch 4) AyaNova 7.5 through 7.3(patch 3) will display the text TEST CASE 3119 on any reports set to display the LT\_WorkorderItem\_Label\_PriorityID datafield - Priority --- ## [RESOLVED: Workorder Item Type displays incorrect text on reports TEST CASE 3119](https://forum.ayanova.com/t/resolved-workorder-item-type-displays-incorrect-text-on-reports-test-case-3119/2318)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [March 28, 2017, 9:36am UTC](https://forum.ayanova.com/t/resolved-workorder-item-type-displays-incorrect-text-on-reports-test-case-3119/2318 "2017-03-28T09:36:25Z")
This issue has been resolved as of AyaNova 7.5(patch 4) AyaNova 7.5 through 7.3(patch 3) will display the text TEST CASE 3119 on any reports set to display the LT\_WorkorderItem\_Label\_TypeID datafield - workorder item t… --- ## [Fix for know network Generator issue if registered name includes ampersand](https://forum.ayanova.com/t/fix-for-know-network-generator-issue-if-registered-name-includes-ampersand/2307)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [April 22, 2016, 1:10pm UTC](https://forum.ayanova.com/t/fix-for-know-network-generator-issue-if-registered-name-includes-ampersand/2307 "2016-04-22T13:10:43Z")
Specific situation: Running AyaNova 7.3(patch 3) Networked Network Generator service loads successfully, but no second log shows in Event Viewer that there is a successful connection Notifications and PMs generating … --- ## [AyaNova 7.3 and older Maintenance Update Fixes](https://forum.ayanova.com/t/ayanova-73-and-older-maintenance-update-fixes/1993)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 13\ **Last updated:** [March 7, 2016, 10:53am UTC](https://forum.ayanova.com/t/ayanova-73-and-older-maintenance-update-fixes/1993 "2016-03-07T10:53:10Z")
AyaNova 7.x Maintenance Update Fixes The latest AyaNova set up file includes all update fixes - you do not need to apply each fix individually, you can just update to the latest. As of AyaNova 7.4, a current license su… --- ## [RESOLVED: qty of parts set in Quote Template or PM Template not coming across](https://forum.ayanova.com/t/resolved-qty-of-parts-set-in-quote-template-or-pm-template-not-coming-across/2301)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [February 23, 2016, 9:34am UTC](https://forum.ayanova.com/t/resolved-qty-of-parts-set-in-quote-template-or-pm-template-not-coming-across/2301 "2016-02-23T09:34:11Z")
Prior to AyaNova 7.5, when creating a quote or PM from a quote/pm TEMPLATE with a qty of parts, the quantity in the newly created quote/pm actually was being set to 0. As of AyaNova 7.5, as quotes/PMs do not affect inve… --- ## [RESOLVED Issue with RI if Use Inventory set to False in Global Settings](https://forum.ayanova.com/t/resolved-issue-with-ri-if-use-inventory-set-to-false-in-global-settings/2297)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 1\ **Last updated:** [January 27, 2016, 2:42pm UTC](https://forum.ayanova.com/t/resolved-issue-with-ri-if-use-inventory-set-to-false-in-global-settings/2297 "2016-01-27T14:42:21Z")
If you have the following: Version RI 7.3.2.0 and lower Use Inventory = False (in Global Settings) You may encounter the following issue if: When a part record is added to a workorder/quote/pm via RI, saved and then … --- ## [Resolved: RI(responsive interface) issue with accessing and/or deleting embeded files](https://forum.ayanova.com/t/resolved-riresponsive-interface-issue-with-accessing-andor-deleting-embeded-files/2295)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [December 14, 2015, 4:15pm UTC](https://forum.ayanova.com/t/resolved-riresponsive-interface-issue-with-accessing-andor-deleting-embeded-files/2295 "2015-12-14T16:15:55Z")
Issues found with RI (version 7.3.0.0 and 7.3.1.0): \*\*When select an embedded file via RI, receive error message that page is unavailable. \*\*When attempt to delete an embedded file via RI, receive error message unable … --- ## [HOW TO SOLVE: "no email program associated when trying to Send to Email from Preview](https://forum.ayanova.com/t/how-to-solve-no-email-program-associated-when-trying-to-send-to-email-from-preview/2293)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [December 2, 2015, 8:53am UTC](https://forum.ayanova.com/t/how-to-solve-no-email-program-associated-when-trying-to-send-to-email-from-preview/2293 "2015-12-02T08:53:29Z")
Issue: Occurs with any version of AyaNova You are in Print Preview and select Send to Email… -\> select the file format (i.e. PDF) -\> when gets to step where would normally attach as a file opening the email message, in… --- ## [Known ssue selecting Detail report from Service Workorder grid if Postal/Zip column](https://forum.ayanova.com/t/known-ssue-selecting-detail-report-from-service-workorder-grid-if-postalzip-column/2289)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 1\ **Last updated:** [November 18, 2015, 2:20pm UTC](https://forum.ayanova.com/t/known-ssue-selecting-detail-report-from-service-workorder-grid-if-postalzip-column/2289 "2015-11-18T14:20:55Z")
\[b\]Issue is resolved in latest 7.3.1.0 hotfix - Issue that if the Postal/Zip column has been checkmarked to display in the Service Workorders grid and you select a Detailed Type report template from this grid to print p… --- ## [AyaNova Lite 7.x Maintenance Update steps](https://forum.ayanova.com/t/ayanova-lite-7x-maintenance-update-steps/2286)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [October 18, 2015, 4:59pm UTC](https://forum.ayanova.com/t/ayanova-lite-7x-maintenance-update-steps/2286 "2015-10-18T16:59:46Z")
Update your AyaNova Lite to the latest version following the steps in your Lite online Help documentation at https://www.ayanova.com/AyaNovaLite7webHelp/index.html?updating-to-latest-version.htm --- ## [Fix for aspnet\_regiis.exe -i when get "must have administrative rights"](https://forum.ayanova.com/t/fix-for-aspnetregiisexe-i-when-get-must-have-administrative-rights/2282)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [August 13, 2015, 1:14pm UTC](https://forum.ayanova.com/t/fix-for-aspnetregiisexe-i-when-get-must-have-administrative-rights/2282 "2015-08-13T13:14:37Z")
Scenario: You install WBI, and/or MBI, and/or data portal. You realize that the ASP.NET v4.0 application pool is NOT automatically created thereby letting you know there is an issue between your IIS and ASP.NET You go… --- ## [RESOLVED: last character of first line of text cuts off in Subject line](https://forum.ayanova.com/t/resolved-last-character-of-first-line-of-text-cuts-off-in-subject-line/2269)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [April 30, 2015, 11:28am UTC](https://forum.ayanova.com/t/resolved-last-character-of-first-line-of-text-cuts-off-in-subject-line/2269 "2015-04-30T11:28:11Z")
Issue: when an email is sent to a client as a result of an event occurring with an active Client Notification set up in Regions, the last character of the Subject line may be cut off. Example: You create a WO Status Ch… --- ## [Anyone else using Outlook 2010 with AyaNova 7?](https://forum.ayanova.com/t/anyone-else-using-outlook-2010-with-ayanova-7/2051)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 3\ **Last updated:** [March 6, 2015, 12:02pm UTC](https://forum.ayanova.com/t/anyone-else-using-outlook-2010-with-ayanova-7/2051 "2015-03-06T12:02:44Z")
Wanted to post here to see if anyone else is experiencing the same issue - we have not been able to recreate the issue, nor has any other company using AyaNova contacted us with details getting the same issue. An AyaNov… --- ## [Custom filter may not return correct results due to computer's date settings](https://forum.ayanova.com/t/custom-filter-may-not-return-correct-results-due-to-computers-date-settings/2250)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [October 6, 2014, 11:18am UTC](https://forum.ayanova.com/t/custom-filter-may-not-return-correct-results-due-to-computers-date-settings/2250 "2014-10-06T11:18:41Z")
Scenario: Service company using AyaNova creates custom filter on Labor grid in Service navigation pane on the Start Date & Time column, with 2 date conditions. When drop down the User column filter to select a specific… --- ## [RESOLVED: Workorders repeatedly generated every 5 minutes from same PM](https://forum.ayanova.com/t/resolved-workorders-repeatedly-generated-every-5-minutes-from-same-pm/2244)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [September 5, 2014, 1:45pm UTC](https://forum.ayanova.com/t/resolved-workorders-repeatedly-generated-every-5-minutes-from-same-pm/2244 "2014-09-05T13:45:10Z")
An potential issue has been identified. \[u\]Issue:\[/u\] Workorders repeatedly are generated every 5 minutes for the same PM. And when checked for, the PM’s Next Service Date has not been updated to the correct next serv… [Next page](https://forum.ayanova.com/c/ayanova/ayanova-known-issues-updates/30.md?page=1)