# Notification & Automatic PM's & Event Generator **URL:** https://forum.ayanova.com/c/ayanova/notification-automatic-pms-event-generator/45.md [Latest](https://forum.ayanova.com/latest.md) · [Categories](https://forum.ayanova.com/categories.md) --- ## [About the Notification & Automatic PM's category](https://forum.ayanova.com/t/about-the-notification-automatic-pms-category/600)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 0\ **Last updated:** [June 27, 2018, 7:25pm UTC](https://forum.ayanova.com/t/about-the-notification-automatic-pms-category/600 "2018-06-27T19:25:24Z")
In addition to finding answers to common questions regarding Notifications (client and user), automatic Preventive Maintenance, and Event Generator configuration and solutions, we also encourage referring to your AyaNova… --- ## [If Notification Deliveries show errors that include " Failed to establish TLS connection."](https://forum.ayanova.com/t/if-notification-deliveries-show-errors-that-include-failed-to-establish-tls-connection/2784)
**Author:** [@GZAdmin](https://forum.ayanova.com/u/GZAdmin)\ **Replies:** 0\ **Last updated:** [October 26, 2021, 6:32pm UTC](https://forum.ayanova.com/t/if-notification-deliveries-show-errors-that-include-failed-to-establish-tls-connection/2784 "2021-10-26T18:32:56Z")
Update to the latest AyaNova (as of today is 7.6.14) to address a now known issue with TLS in some circumstances that was resulting in notifications unsuccessful in being sent out Issue: You have confirmed that your SM… --- ## [Moving User "Notification Settings" to a Global Area](https://forum.ayanova.com/t/moving-user-notification-settings-to-a-global-area/2246)
**Author:** [@Fouralarm](https://forum.ayanova.com/u/Fouralarm)\ **Replies:** 0\ **Last updated:** [September 17, 2014, 10:24am UTC](https://forum.ayanova.com/t/moving-user-notification-settings-to-a-global-area/2246 "2014-09-17T10:24:03Z")
I have not solved this issue myself yet short of walking each user through the set-up one-by-one… Can we alter the user notification settings outside of logging in as/with the user to alter them. I am referring to the s… --- ## [Notification error if external email resolved](https://forum.ayanova.com/t/notification-error-if-external-email-resolved/1453)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [December 11, 2007, 9:24am UTC](https://forum.ayanova.com/t/notification-error-if-external-email-resolved/1453 "2007-12-11T09:24:00Z")
AyaNova user was experiencing the following issue: -internal notifications (memo and popup) work with no issues -notification that should be by external email results in error in the Notification Log (last 7 days) Chi… --- ## [Quick Notification Plug-in](https://forum.ayanova.com/t/quick-notification-plug-in/1825)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [December 1, 2009, 1:38pm UTC](https://forum.ayanova.com/t/quick-notification-plug-in/1825 "2009-12-01T13:38:00Z")
The Quick Notification plug-in for AyaNova 6is very useful if you want to quickly send a message to one or more of your AyaNova users The quick message can be sent via external email, external SMS, or via AyaNova inte… --- ## [SMPT Password - if receive error, check that password not using special characters](https://forum.ayanova.com/t/smpt-password-if-receive-error-check-that-password-not-using-special-characters/2042)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [June 10, 2011, 4:42pm UTC](https://forum.ayanova.com/t/smpt-password-if-receive-error-check-that-password-not-using-special-characters/2042 "2011-06-10T16:42:45Z")
In some instances, AyaNova users have reported that if the SMTP Password: field in Global Settings uses special characters, any external email notifications fail. If you encounter an issue sending out email notification… --- ## [HTML in Client Notifications](https://forum.ayanova.com/t/html-in-client-notifications/2306)
**Author:** [@Fouralarm](https://forum.ayanova.com/u/Fouralarm)\ **Replies:** 1\ **Last updated:** [March 8, 2016, 8:47am UTC](https://forum.ayanova.com/t/html-in-client-notifications/2306 "2016-03-08T08:47:52Z")
Is it possible to use HTML code in the client notifications?? We would like to be able to bold and highlight certain text in those messages to make it easier for clients to distinguish certain information. --- ## [Generator Issue](https://forum.ayanova.com/t/generator-issue/2223)
**Author:** [@Fouralarm](https://forum.ayanova.com/u/Fouralarm)\ **Replies:** 4\ **Last updated:** [March 6, 2015, 12:00pm UTC](https://forum.ayanova.com/t/generator-issue/2223 "2015-03-06T12:00:46Z")
We have something happen here and now we are getting this error o our server and the generator does not generate PMs, any event notification or anything it is supposed to. We have uninstalled and reinstalled, as well as… --- ## [Meter Read Based Preventive Maintenance Schedule](https://forum.ayanova.com/t/meter-read-based-preventive-maintenance-schedule/2253)
**Author:** [@dhughes](https://forum.ayanova.com/u/dhughes)\ **Replies:** 1\ **Last updated:** [October 23, 2014, 2:18pm UTC](https://forum.ayanova.com/t/meter-read-based-preventive-maintenance-schedule/2253 "2014-10-23T14:18:37Z")
Is there a way to use the meter reads to schedule preventive maintenance? --- ## [Notification Changes](https://forum.ayanova.com/t/notification-changes/2226)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 3\ **Last updated:** [March 11, 2014, 2:00pm UTC](https://forum.ayanova.com/t/notification-changes/2226 "2014-03-11T14:00:20Z")
Currently, each Technician is notified via email when a workorder item is created/updated for them (scheduled user). But, if I re-assign the job (change scheduled users) to someone else, they are telling me they do not … --- ## [Service Request Notification](https://forum.ayanova.com/t/service-request-notification/2142)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 1\ **Last updated:** [December 11, 2012, 3:20pm UTC](https://forum.ayanova.com/t/service-request-notification/2142 "2012-12-11T15:20:01Z")
Hi, We are using the Client Service Request notification Email to self dispatch both of our techs through email. Currently, it just gives us Description fields and Details fields in the body of the email, but no proper… --- ## [Email notifications for Clients](https://forum.ayanova.com/t/email-notifications-for-clients/1855)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 17\ **Last updated:** [December 3, 2012, 11:04am UTC](https://forum.ayanova.com/t/email-notifications-for-clients/1855 "2012-12-03T11:04:36Z")
I ahve configured the email settings etc as documented i.e. Event Generator service is running, Region is configured and enabled, client has a valid email and is int he region that is configured etc but - No emails are b… --- ## [AyaNova 7: AyaScript to set ALL client's "Send client notifications" to False](https://forum.ayanova.com/t/ayanova-7-ayascript-to-set-all-clients-send-client-notifications-to-false/2118)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [May 4, 2012, 10:35am UTC](https://forum.ayanova.com/t/ayanova-7-ayascript-to-set-all-clients-send-client-notifications-to-false/2118 "2012-05-04T10:35:36Z")
The following is instructions how to use AyaScript to create a script that when run, will set all clients “Send client notifications” to False Please read through all instructions first. Have all users out and and ma… --- ## [Generate a notification from a newly created quote](https://forum.ayanova.com/t/generate-a-notification-from-a-newly-created-quote/1919)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 3\ **Last updated:** [January 17, 2011, 2:44pm UTC](https://forum.ayanova.com/t/generate-a-notification-from-a-newly-created-quote/1919 "2011-01-17T14:44:45Z")
Hi Joyce & co, Been asked if this is possible by our sales team…Is there a way that I can generate a notification (either email for our clients and memo internally) for a newly created quote. As part of our Q.A. system… --- ## [Request for Multiple workorder status change client notifications](https://forum.ayanova.com/t/request-for-multiple-workorder-status-change-client-notifications/1759)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [January 17, 2011, 2:39pm UTC](https://forum.ayanova.com/t/request-for-multiple-workorder-status-change-client-notifications/1759 "2011-01-17T14:39:27Z")
The client notification feature allows for clients to be sent an email when specific things happen. There is one tab where we can select that clients be notified when the WO status changes. This is a great feature, but i… --- ## [Notification Subscriptions](https://forum.ayanova.com/t/notification-subscriptions/1932)
**Author:** [@dataserv](https://forum.ayanova.com/u/dataserv)\ **Replies:** 1\ **Last updated:** [June 14, 2010, 2:16pm UTC](https://forum.ayanova.com/t/notification-subscriptions/1932 "2010-06-14T14:16:00Z")
Currently on v6.5, I would like to know if thereis an option to add additional subscriptions, such as aging warningson a uncompleted workorders and if not, is there any plan to do so on the next update:)? --- ## [Quick Notification](https://forum.ayanova.com/t/quick-notification/1859)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [February 3, 2010, 2:15pm UTC](https://forum.ayanova.com/t/quick-notification/1859 "2010-02-03T14:15:00Z")
With the Quick Notification add on - Does it give the abiality to add a link to the notification the the work order or item in question? i.e. If I se the notification to Internet Email, select the quick notification fro… --- ## [Event Generation](https://forum.ayanova.com/t/event-generation/1857)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [February 1, 2010, 2:42pm UTC](https://forum.ayanova.com/t/event-generation/1857 "2010-02-01T14:42:00Z")
Thank you so much for your help with my issue getting the email notifications working - Works like a charm now that I have the generator in my exclusion list for the firewall rules. The new issue/request - When you set … --- ## [Using the \[Workorder.Label.CustomerReferenceNumber\] variable to send notifications](https://forum.ayanova.com/t/using-the-workorderlabelcustomerreferencenumber-variable-to-send-notifications/1807)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [October 23, 2009, 10:22am UTC](https://forum.ayanova.com/t/using-the-workorderlabelcustomerreferencenumber-variable-to-send-notifications/1807 "2009-10-23T10:22:00Z")
We are a K-12 school district and our setup is one where I have a single head office client user for each of our 15 school sites and anyone at the site can log in as that head office client user and make a Service reques… --- ## [Periodic Scheduler](https://forum.ayanova.com/t/periodic-scheduler/1779)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 4\ **Last updated:** [September 1, 2009, 11:51am UTC](https://forum.ayanova.com/t/periodic-scheduler/1779 "2009-09-01T11:51:00Z")
Hi, I have recently upgrade Ayanova to 5.0.4. Everything has worked fine for the past 3 weeks. However, about 4 days ago we have noticed that Ayanova will generate 3 work-orders for items that are in the Periodic Schedu… --- ## [Preventative maintenance not generating](https://forum.ayanova.com/t/preventative-maintenance-not-generating/1660)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 4\ **Last updated:** [December 5, 2008, 5:10pm UTC](https://forum.ayanova.com/t/preventative-maintenance-not-generating/1660 "2008-12-05T17:10:00Z")
I have the generator service running, and I am receiving memos and notifications to subscriptions I’ve created, but still am not having any success automatically generating workorders from preventative maintenance. The … --- ## [How do you kill a memo notification](https://forum.ayanova.com/t/how-do-you-kill-a-memo-notification/1496)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 1\ **Last updated:** [January 18, 2008, 11:49am UTC](https://forum.ayanova.com/t/how-do-you-kill-a-memo-notification/1496 "2008-01-18T11:49:00Z")
I’ve obviously got something wrong in the SMTP configuration (still haven’t figured out what). In the meantime, how do I kill a notification that is out of control? Rick P.S. I didn’t zip the attachment, just renamed i… --- ## [Notification Subscriptions](https://forum.ayanova.com/t/notification-subscriptions/1445)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 3\ **Last updated:** [January 4, 2008, 8:30am UTC](https://forum.ayanova.com/t/notification-subscriptions/1445 "2008-01-04T08:30:00Z")
Would it be possible to add another notification subscription, similar to the Close By date passed but based on the service date instead? Many Thanks - Emma :slight\_smile: --- ## [Notifications](https://forum.ayanova.com/t/notifications/1367)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [July 25, 2007, 6:52am UTC](https://forum.ayanova.com/t/notifications/1367 "2007-07-25T06:52:00Z")
Hi , I am setting up ayanova for my company and I am having an issue with notifications. I have setupasubscription for the Dispatcher to be notified if a workoder status changes to complete, but the dispatcher isnot no… --- ## [Notification Question about inactive PM's](https://forum.ayanova.com/t/notification-question-about-inactive-pms/1324)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 1\ **Last updated:** [May 11, 2007, 1:31pm UTC](https://forum.ayanova.com/t/notification-question-about-inactive-pms/1324 "2007-05-11T13:31:00Z")
I’m planning on using the event generator for the notification system, but I do not want to auto-generate WO’s from PMs. I believe that by clearing the “Active” checkbox in a PM that it will never auto-generate. Are ther… --- ## [Notification Deliveries - Deliveries more than 7 days](https://forum.ayanova.com/t/notification-deliveries-deliveries-more-than-7-days/1282)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [March 18, 2007, 12:28pm UTC](https://forum.ayanova.com/t/notification-deliveries-deliveries-more-than-7-days/1282 "2007-03-18T12:28:00Z")
How can I restrict Notification Deliveries to last 7 days? According to the grid it should show last 7 days however it generally displays last 14 or even more. Currently is displaying Notifications delivered 03/07/2007 &… --- ## [Error when deleting a Notification](https://forum.ayanova.com/t/error-when-deleting-a-notification/1281)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 2\ **Last updated:** [March 18, 2007, 11:51am UTC](https://forum.ayanova.com/t/error-when-deleting-a-notification/1281 "2007-03-18T11:51:00Z")
When trying to delete a Notification Subscription receive the following - Error: Current user is not authorized to delete a Notification Closing the error box also closes the session. Shouldn’t a user be able to add/m… --- ## [Notification modifications](https://forum.ayanova.com/t/notification-modifications/1275)
**Author:** [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Replies:** 0\ **Last updated:** [March 12, 2007, 9:19am UTC](https://forum.ayanova.com/t/notification-modifications/1275 "2007-03-12T09:19:00Z")
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\ Is it possible to choose, modify, ch… --- ## [Event notification Work order item scheduled user - (created / updated)](https://forum.ayanova.com/t/event-notification-work-order-item-scheduled-user-created-updated/1204)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 1\ **Last updated:** [January 19, 2007, 8:09am UTC](https://forum.ayanova.com/t/event-notification-work-order-item-scheduled-user-created-updated/1204 "2007-01-19T08:09:00Z")
Is there a way to add customer addresses and phone number to the Event notification Work order item scheduled user - (created / updated) full message. I find the email message only give customer name. --- ## [Network Event Generator](https://forum.ayanova.com/t/network-event-generator/1110)
**Author:** [@system](https://forum.ayanova.com/u/system)\ **Replies:** 1\ **Last updated:** [November 16, 2006, 8:23am UTC](https://forum.ayanova.com/t/network-event-generator/1110 "2006-11-16T08:23:00Z")
Event Generator is not runnig on a consistent basis . sometimes it wont run for a week until i go and check on it. then i have to reset all PM’s so they can run the next time . what is the issue ? I know this is not all… [Next page](https://forum.ayanova.com/c/ayanova/notification-automatic-pms-event-generator/45.md?page=1)