# Error when launching program **URL:** \ **Category:** AyaNova 1.x CE Support\ **Created:** [September 15, 2006, 1:14pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050 "2006-09-15T13:14:00Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![system](https://forum.ayanova.com/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://forum.ayanova.com/u/system)\ **Post date:** [September 15, 2006, 1:14pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/1 "2006-09-15T13:14:00Z")
Hello, After Ayanova launches and a user logs in the following message is displayed via popup: “An unsupportedoperation was attempted.” If you click okay the program finishes loading and all is well for the most part. I looked through the Ayanova folder for a log, but found nothing of any help. I also looked over event manager on the host machine and found nothing. This error is happening on every machine that launches Ayanova, host or remote. ---
**Author:** ![AyaNovaSupport](https://forum.ayanova.com/user_avatar/forum.ayanova.com/ayanovasupport/32/229_2.png) [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Post date:** [September 15, 2006, 1:24pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/2 "2006-09-15T13:24:00Z")
Hello Josef You have just posted two topics - both identifying errors that are occurring. They both may be related, but to confirm the actual issue and provide a solution for your specific issue, I do need the following additional information. Please perform the followng and provide the requested files: Log into AyaNova CE on the computer where the database resides. Select menu Help -\> About this program Select the Details button Copy all text and paste into a NotePad document (make sure NotePad and not Word or WordPad) Save this NotePad document as server.txt Attach to your topic reply Now log into a networked computer where you are receiving the printing error as well as this error on login Select menu Help -\> About this program Select the Details button Copy all text and paste into a NotePad document (make sure NotePad and not Word or WordPad) Save this NotePad document as networkcomputer.txt Attach to your topic reply I await receiving this information. - Joyce ---
**Author:** ![system](https://forum.ayanova.com/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://forum.ayanova.com/u/system)\ **Post date:** [September 15, 2006, 1:39pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/3 "2006-09-15T13:39:00Z")
I hope you don’t mind the seperate threads. Figured it would help keep the two issues clearer, though I never thought they may be related. 🙂 The following is from the client computer: ## AyaNova CE support data compiled: Sep.15.2006 14:36:43 USER DATA Company: Earls Saw Shop Current user: Manager Account Program path: C:\Program Files\AyaNova\sc.exe DB Path: z:\Database DB Version: 171 Program version: AyaNova Classic Edition 1.9.4.4 LOCALE INFORMATION: Short date format: [M/d/yyyy] Currency symbol: [$] Language: [English] Country: [United States] SYSTEM INFORMATION: Computer name: [EARLS02] Operating system: [Windows XP Professional Version: Service Pack 2] Drive information: A:\ - Removable drive C:\ - Fixed drive D:\ - Removable drive E:\ - Removable drive F:\ - Removable drive G:\ - Removable drive H:\ - Fixed drive I:\ - CDROM drive J:\ - CDROM drive Z:\ - remote network drive RAM: 253424 kb of physical memory RAM: 67 percent of memory is in use DATABASE DRIVER INFORMATION ADO Version : 2.8 DBMS Name : MS Jet DBMS Version : 04.00.0000 OLE DB Version : 02.10 Provider Name : MSJETOLEDB40.DLL Provider Version : 04.00.8227 LOGO FILE INFORMATION (c:\Program Files\AyaNova\logo.bmp) File details:logo.bmp C:Sep.18.2001 16:20:00W:Aug.16.2004 10:30:1712 KB crc: c75ed09e Is it sample?:Logo is custom BMP opens with: C:\WINDOWS\system32\shimgvw.dll (Microsoft Picture Viewer - tested ok) FILE INFORMATION Files in program folder: \ atl71.dll C:Mar.18.2003 18:05:58W:Mar.18.2003 18:05:58104 KB crc: 6de48669 ctschedule.ocx C:Oct.21.1999 11:21:36W:Oct.21.1999 11:21:36228 KB crc: 1938c885 \Database Aug.11.2004 11:16:29\ license.txt C:Oct.23.2002 13:12:16W:Oct.23.2002 13:12:169 KB crc: 9ec50a28 logo.bmp C:Sep.18.2001 16:20:00W:Aug.16.2004 10:30:1712 KB crc: c75ed09e mfc71.dll C:Mar.18.2003 20:20:00W:Mar.18.2003 20:20:001036 KB crc: 2cd0c018 msvcp71.dll C:Mar.18.2003 19:14:52W:Mar.18.2003 19:14:52488 KB crc: 5a3b11d4 msvcr71.dll C:Feb.21.2003 03:42:22W:Feb.21.2003 03:42:22&nb ---
**Author:** ![system](https://forum.ayanova.com/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://forum.ayanova.com/u/system)\ **Post date:** [September 15, 2006, 1:44pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/4 "2006-09-15T13:44:00Z")
This is from the host computer where the database resides. ## AyaNova CE support data compiled: Sep.15.2006 14:39:39 USER DATA Company: Earls Saw Shop Current user: Manager Account Program path: C:\Program Files\AyaNova\sc.exe DB Path: C:\Program Files\AyaNova\Database DB Version: 171 Program version: AyaNova Classic Edition 1.9.4.4 LOCALE INFORMATION: Short date format: [M/d/yyyy] Currency symbol: [$] Language: [English] Country: [United States] SYSTEM INFORMATION: Computer name: [EARLS03] Operating system: [Windows XP Home Edition Version: Service Pack 2] Drive information: A:\ - Removable drive C:\ - Fixed drive D:\ - Fixed drive E:\ - CDROM drive F:\ - Removable drive G:\ - Removable drive H:\ - Removable drive I:\ - Removable drive RAM: 515568 kb of physical memory RAM: 64 percent of memory is in use DATABASE DRIVER INFORMATION ADO Version : 2.8 DBMS Name : MS Jet DBMS Version : 04.00.0000 OLE DB Version : 02.10 Provider Name : MSJETOLEDB40.DLL Provider Version : 04.00.8227 LOGO FILE INFORMATION (c:\Program Files\AyaNova\logo.bmp) File details:logo.bmp C:Sep.18.2001 16:20:00W:Aug.16.2004 10:33:0612 KB crc: c75ed09e Is it sample?:Logo is custom BMP opens with: C:\WINDOWS\System32\shimgvw.dll (Microsoft Picture Viewer - tested ok) FILE INFORMATION Files in program folder: \ aras.log C:Aug.11.2004 11:22:26W:Jul.31.2006 15:35:564 KB crc: b4e6dee5 ARASRPTS.lnk C:Jun.27.2006 08:58:47W:Jun.27.2006 09:00:33643 bytescrc: cfefa0f4 atl71.dll C:Mar.18.2003 18:05:58W:Mar.18.2003 18:05:58104 KB crc: 6de48669 AYASERV.CPE C:Oct.19.2001 14:57:16W:Oct.19.2001 14:57:163 KB crc: e4bf32a6 AyaServ.exe C:Nov.11.2003 11:54:34W:Jun.27.2006 14:04:58864 KB crc: 9fe213f7 AYAService.exe C:Jun.30.2003 16:49:24W:Jun.30.2003 16:49:2444 KB crc: 1d95d812 AYAService.ini C:Jun.28.2003 17:46:30W:Jun.28.2003 17:46:30179 bytescrc: 7e8bf32d AYAService.log C:Aug.11.2004 11:42:29W:Aug.11.2006 18:05:273 KB crc: 8bddc30d ClassX.dll C:Jun.24.2003 10:47:16W:Ju ---
**Author:** ![AyaNovaSupport](https://forum.ayanova.com/user_avatar/forum.ayanova.com/ayanovasupport/32/229_2.png) [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Post date:** [September 15, 2006, 2:00pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/5 "2006-09-15T14:00:00Z")
Hello again No problem with the two threads - because of both errors, I first wanted to make sure that the AyaNova CE program is located on each computers hard drive which is a requirement. 1. When did these both errors begin occurring - and what was just previously done with the AyanOva installation, database location, etc prior to these errors occurring? 2. Please confirm - was the AyaNova program installed onto each computer using the SCPSETUP.EXE installation file, or was the program directory and files in C:\Program Files\AyaNova just copied over from to each computer’s local hard drive? 3. On the server[computer with the name EARLS03] where the database is shared from, is the directory and all of its files fully shared to all networked users to have full Read/Write/Create/Delete rights? 4. Just so that I may not be missing something due to a description - when you say “host computer”, do you mean the computer that issharing the AyaNova database file andreport files in its C:\Program Files\AyaNova\Database is on the same local network as the networked computers which you are referring to as “remote computers” - or do you mean something different by “host” and “remote”? This is important, so let’s confirm we are both talking about the same thing. - Joyce ---
**Author:** ![system](https://forum.ayanova.com/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://forum.ayanova.com/u/system)\ **Post date:** [September 15, 2006, 2:07pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/6 "2006-09-15T14:07:00Z")
The errors started about 1 week ago or so. The computer that is hosting the database was rebuilt by an outside tech. Ayanova was installed on both machines using the executable, there was no copy/paste done with either machine. The Ayanova directory and all subfolders/files are shared with all permissions. The account being used on the machine with the database is also a local administrator account. All computers are on the same local network. By host and remote I am just talking about the relationship between the two in reguards to the location of the database. Both machines are on the same network though and physically they are about 2 feet apart as well. ---
**Author:** ![AyaNovaSupport](https://forum.ayanova.com/user_avatar/forum.ayanova.com/ayanovasupport/32/229_2.png) [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Post date:** [September 15, 2006, 2:20pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/7 "2006-09-15T14:20:00Z")
Hi again Josef Usually such errors are due either to installation has been not completed or is damaged, or due to file rights not being fully set. When every station logs into AyaNova, and every station gets that “An unsupport operation has occurred” every time, is there additional messages that appear after it? I find it quite strange that the error occurs on every computer, even the “host” where the database resides. What I’m going to get you to do is the following: Have every user out of AyaNova, close ARAS and QBI if used Zip up the AyaNova database file SCDATA.SC using WinZip and attach to a direct email to [support@ayanova.com](mailto:support@ayanova.com) (do not send the database unless it has been compressed) Include the manager username and password Include your username and password I want to determine if the database gives me the same error - if there is something wrong with the database itself. I will also internally check the database for any internal errors. If I am not able to recreate or find any issues with the database itself, I would recommend making a backup of the AyaNova database file, uninstalling the AyaNova program from every computer, rebooting, making sure to be logged into the computer with full administrative rights, and than re-installing. I’ll be watching the direct email for your data to test this immediately. - Joyce ---
**Author:** ![system](https://forum.ayanova.com/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://forum.ayanova.com/u/system)\ **Post date:** [September 15, 2006, 3:26pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/8 "2006-09-15T15:26:00Z")
Thanks for the quick help on this, I appreciate it. I had to leave for the day already and I may not make it back until early next week, but I will get that db to you then. Thanks again for the help on this. 🙂 ---
**Author:** ![system](https://forum.ayanova.com/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://forum.ayanova.com/u/system)\ **Post date:** [September 15, 2006, 3:27pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/9 "2006-09-15T15:27:00Z")
I can’t edit so another post…forgot to mention that there is no other error message, just that one. ---
**Author:** ![AyaNovaSupport](https://forum.ayanova.com/user_avatar/forum.ayanova.com/ayanovasupport/32/229_2.png) [@AyaNovaSupport](https://forum.ayanova.com/u/AyaNovaSupport)\ **Post date:** [September 18, 2006, 3:45pm UTC](https://forum.ayanova.com/t/error-when-launching-program/1050/10 "2006-09-18T15:45:00Z")
Hi Josef Will you be sending the zipped database and information? - Joyce \