Problem: Need to be able to look at the Schedule screen and determine quickly which one of 4 ‘regions’ any of our threetechsare scheduled in on any particular day (all techs work in all ‘regions’) so we can schedule a new workorder within the same region immediately before or after the scheduled workorder to save fuel costs and drive time. Color coding a scheduled workorder by dispatch zone would be the solution so that at a quick glance, you can see the next time a tech is scheduled in that region.
Current idea: Use Priority field as a temporary ‘Region’ field and create different colored flags for the 4 regoins and make that a selection everytime a workorder is created.
Issues: 1) Currently we loaded all our cities/towns in the Dispatch Zone grid because we wanted to be able to at least see the cities in the Schedule view of a workorder, but because you can’t add the client’s City field to the pop-up in Global Settings, we had to do a workaround using Dispatch Zone. Even then, it’s stilldifficult to quickly see which tech isin the target zoneeven with the city information on the screen. We hate to ‘cobble up’ the grids to try and make it work our way. Any advice/guidance would be appreciated.