We are having a problem with inventory management and was wanting some advice. I have been putting parts in the inventory for several weeks now, not using the "track serial number" option. Then we decided one day that we needed to start tracking the serial numbers from that point forward. We didn't bother going back and trying to enter serial numbers for past products. I didn't realize that would be a problem until a day or so ago.
So, here’s what we have. We had 3 items in our inventory before we started tracking inventory, then we added 4 more parts to it, this time tracking each and every piece) But now we can only assign the parts with serial numbers to workorders. The ones we had previously are still in there, but we can’t do anything with them because they do not have serial numbers assigned to them.
We tried to just remove all mentioned parts from Ayanova but since we don’t have serial numbers for some I can’t remove them from inventory. Then I tried to remove the items with serial numbers then just revert back to not tracking the serial number but that didn’t work either. Ayanova gave an error that there were item histories with serial numbers and that I could not stop tracking serial numbers on those items.
Any advice on how to correct this?