Last week one of our people made a mistake and entered too many hours into AyaNova while creating a new Service Bank for a customer who’s Banked Service Hours expired. Having no other option, I told the person to create a new bank of hours and enter negative hours to offset the hours’ difference.
When she attempted to do this she forgot to enter a minus sign to the offsetting hours and ended up giving the customer even more additional hours.
I think this process should be easier for end users. A facility exists everywhere else in the program to edit or delete, except for closed workorders, and I would like to see one added here.