Common AyaNova CE 1.x printing issues and solutions

As the old CE web site has been retired, am posting here in this forum section the previously most common known issues with CE and solutions:

NOTE: this is ONLY for issues with the very old AyaNova CE 1.x version

[b]Code = 469830
Code Meaning = Invalid pointer
Source = (null)
Description = (null)

or

Code = 469cb0
Code Meaning = Invalid pointer
Source = (null)
Description = (null)

or

Code = 435b50

Code Meaning = Invalid pointer

Source = (null)

Description = (null)[/b]

IF this error occurs when you attempt to print preview ANY report in AyaNova CE, then this error may indicate that the Crystal Reports 9 printing engine was not successfully registered.

Possible solution #1. For a Windows 98 or ME stations, run the file REGCR.BAT from the location:

C\Program Files\Common Files\Crystal Decisions\2.0\bin

For a Windows NT 4.0SP6a or 2000 or XP, run the file XP2KREGCR.BAT from the following location:

C\Program Files\Common Files\Crystal Decisions\2.0\bin

This will register the required files to be able to print successfully using the new Crystal Reports engine that is installed with AyaNova 1.9

Possible solution #2. If you do not have the file in this directory, than that indicates that the Crystal Reports printing engine was not successfully installed.
Resolution may occur by reinstalling the full installation SCPSETUP.EXE on this station, and ensure to reboot after.

Possible solution #3. If the error above continues to occur after running the REGCR.BAT or XP2KREGCR.BAT file, than open the batch file itself and confirm that the files and the path that this batch file calls are in the exact location specified on the computer - C:\Program Files\Common Files\Crystal Decisions\2.0\bin

Possible solution #4. If you have your Windows operating system set to a language other than English or different folder locations, you will need to manually move to the stated directory at a DOS command line and manually register the required files as laid out in the batch file for your operating system version.

If you continue to experience an issue after performing each of the above, be sure to provide the following:

  1. Detailed confirmation of results of each of the above recommendations including
  • include confirmation that the error occurs when printing ANY report from AyaNova
  • include identification of the exact folder where you batch file REGCR.BAT or XP2KREGCR.BAT, and which you ran, and what the result was
  • include identification of exactly where the files referred to in that batch file are actually located on your computer, and that they do match where the batch file can find them
  • include identification of what and how you manually registered using DOS if the locations of the files identified in that batch file you used are in a different folder location, and include result of each DOS command you did
  1. Detailed Info from AyaNova on this exact same computer where the error occurs - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach

  2. Exact wording of the error message

Can print occasionally one copy of a report, but when print a second copy or another report right after, receive Invalid Pointer messages, or errors in SC.EXE

The printer driver may be corrupt.

  1. Delete the printer driver as per the instructions for your printer (some printers provide an uninstall, some can be deleted via the Printers in Control Panel).

  2. Make sure to reboot the computer.

  3. Download the latest printer driver from the printer manufacturer website and install as per instructions.

  4. Reboot the computer.

  5. Now print from AyaNova.

  6. If you continue to experience an issue, please ensure to provide the following information when contacting support:

Confirmation above has been performed with what steps and the detailed results

Detailed Info from AyaNova on this exact same computer where the error occurs - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach

Model and make of printer occurring with

Printer driver and version of the printer that is set as the default printer in Printer Settings on this computer

Does this occur if use a different printer and different default printer driver? (be sure to reboot the computer before testing if changed such settings)

Is printer local (physically attached to the computer) or via network access?

Confirmation if this occurs with all reports or if occurs with only certain reports, what report or reports from which screen or screens.