As the old CE web site has been retired, am posting here in this forum section the previously most common known issues with CE and solutions:
NOTE: this is ONLY for issues with the very old AyaNova CE 1.x version
Issue: no selection for QuickBooks 2005 when installing QBI
If using QuickBooks 2005, just select 2004 when setting up QBI
Issue: If you are experiencing any error messages with QBI
Solutions:
- First check what version of QBI is installed. It should be 1.2.2.0
If not, then perform the QBI update
- If you have the latest QBI installed, open Control Panel, open Add/Remove Programs, scroll down to find QFC3_0b. Select “click here for support information”. If the version listed is less than 3.0.00133.0 then download the file
QBFC3_0b replacement (newQBFC3_0bInstaller.exe 6.77MB)
Close all running programs. This installation will replace the existing Intuit QuickBooks QBFC3_0b installation with the latest available.
- If your QuickBooks is a multi-user, change who you are logged in as. For example, if logged into QuickBooks as a regular user, log in instead as “Admin” or vice versa.
Do note that it has been reported that being logged in as “Admin” with QuickBooks 2003 or 2004 may result in the error message Error: 0x8005005 Error: 0x80040421 The specified user is already logged in on another machine If so, refer to the issue further below.
- If you are still experiencing an issue, review the following issues below.
[b]Issue: The following error may occur when attempting to setup QBI
Error: 0x80050007 When attempting to read items in list: Error: 0x80004003 [/b]
Solutions:
-
The latest QuickBooks Updates have not been applied to your local copy of QuickBooks and the computer has not yet been rebooted
-
AyaNova QBI has not been upgraded to the latest version available 1.2.2.0
-
QuickBooks company data file has an integrity issue - run QuickBooks Utilities to verify data
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The location of the QuickBooks company file has been changed, and QBI Setup has not yet been updated with the new path. Select OK on the error message to bring up QBI screen, select Setup from the menu, select QuickBooks Settings and edit as needed indicating the correct QuickBooks version and the correct location of the QuickBooks data file.
[b]Issue: If when running the AyaNova (QBI trial special edition) program after following the installation and configuration steps from the QBI Installation & User Guide, you receive the message
“The AyaNova QBI database just opened is not compatible with the version of this AyaNova QBI trial program. The program will now close.”[/b]
Solution: Follow the instructions at QBI updates web page to install the latest version
[b]Issue: If running a Canadian version of QuickBooks, may receive the following error message when attempting to configure the setup of QBI
Error: 0x80050005 The QuickBooks interface returned the following error when attempting to read in the items list:
Error: 0x80040423
The version of QBXML that was requested is not supported or is unknown.
Error: 0x80040402
Unexpected error. Check the “qbsdklog.txt” file for possible additional information.[/b]
Solution: Make sure you are using the latest QBI 1.2.2.0
Issue: The following error message when attempting to upgrade the setup of QBI to 1.2.x
Error: 0x80050007 The QuickBooks interface returned the following error when attempting to read in the items list:
Error: 0x8004030b
Solution: Make sure you are using the latest QBI 1.2.2.0
[b]Issue: Using QuickBooks 2002, if QuickBooks is opened in multi-user mode before QBI is opened, may receive the following errors
Error: 0x80050005 Error :0x80040406
Could not determine the version of the QuickBooks company file, or the data
has been modified and requires a newer version of QuickBooks.
Error: 0x8005005 Error: 0x80040410
The QuickBooks Data File Is Currently Open In A Mode Other Than The One Specified By Your Application[/b]
Solution: For QuickBooks 2002, QBI must be opened prior to loading QuickBooks in multi-user mode
[b]Issue: Using QuickBooks 2003 or QuickBooks 2004 in multi-user mode, may receive the following error when attempt to open QBI
Error: 0x8005005 Error: 0x80040421
The specified user is already logged in on another machine[/b]
Solution: In some instances QuickBooks does not like Admin logged in more than once. If receive this message, do not use the QuickBooks Admin username for logging into QuickBooks, but make a new username for that user and have no one log into QuickBooks using the Admin name as it is uses by the integration software.
Issue: If an AyaNova standard format workorder has multiple Problem Items, but some of those Problem Items do not have a labor item associated with it, when you bring up QBI to invoice the workorder, you may see what appears to be blank items to be invoiced with an exclamation mark on them:
Solution: Update to QBI 1.2.2.0
Issue: If an AyaNova standard format workorder has multiple Problem Items, but some of those Problem Items do not have a labor item associated with it, when you bring up QBI to invoice the workorder, you may see where although there is at least one labor item with at least one Problem Item, the workorder shows NOTHING TO INVOICE
Solution: Update to QBI 1.2.2.0
]Issue: If you are experiencing an issue that is not addressed above or elsewhere within this AyaNOva CE section of the forum, please provide the following information:
**Provide exact wording of any error messages
**Provide at exactly what stage of steps the error occurs at
** If occurs at installation, refer to and identify at what stage in the AyaNova QBI Installation & User Guide it occurs in
**If QBI was working successfully, provide when it was last working successfully and what has changed on the computer since
**Provide such information as whether QuickBooks is open or not when error occurs, and if QuickBooks is open, under which username logged in as into QuickBooks
**At this stage, have you tried with QuickBooks open logged in as Admin in single-user mode, and than started QBI?
**At this stage, have you tried with QuickBooks open logged in as other than Admin and in single-user mode, and than started QBI?
**At this stage, have you tried with QuickBooks open logged in as other than Admin and in multi-user mode, and than started QBI?
**At this stage, have you tried with QuickBooks open logged in as Admin and in multi-user mode, and than started QBI?
***copies of the following files (example locations below):
**C:\Program Files\Intuit\QuickBooks Pro\qbsdklog.txt
**C:\Program Files\Intuit\QuickBooks Pro\qbwin.log
**C:\Program Files\AyaNova\qbi\ayqblog.txt
**C:\Program Files\AyaNova\qbi\ayqb.ini
**Detailed Info from AyaNova on this exact same computer where the error occurs - select menu Help -> select About this program -> click on Detailed Info -> copy to NotePad document, save and attach
**Exact country and version and service patch of locally installed QuickBooks on this same computer (view this information from within QuickBooks by having QuickBooks open, and press CTRL-1 to bring up the system information give us the exact wording as the first line shows)
**CRTL-1 to bring up system information for QuickBooks - what is the exact File Information shown on this window?