Hi again Flood
Yes, my suggestion based on provided information was in the previous post. Did you not see it? Please do review it and provide what was asked.
Here it is again:
- My first suggestion would be to check your Global Settings for its Workorder Closed Status.
DO NOT MAKE ANY CHANGES, just reply with what is there in that field.
Your initial post nor your second post did not state whether the workorder was checkmarked Closed or not, so I do not know if the above suggestion is relevant or not.
Also too, when providing steps - provide full steps, doing so gives full context so we can reproduce and determine the issue why right away - such as What is the workorder #? was this workorder created with a certain service workorder template? what is preset in that service workorder template for the relevant field? does the issue only occur with workorders created with this specific service workorder template or any service workorder template or whether service template used or not?? etc etc
I also not sure from your information what happens or where specifically you are looking at AFTER you select Save & Exit that tells you that the Workorder Status wasn’t saved as selected. for example, you did not include steps that after selecting Save & Exit, you were returned to the Service Workorders grid, where you clicked on workorder #xx which opened the workorder entry screen where you now see that the Workorder Status is set to xxxxx
I also have additional suggestions for troubleshooting below. Do provide full details so that a) full details so I can reproduce, and b) once reproduced, then we can figure out why it is happening and how to resolve.
If you continue to experience an issue, do provide full context and related information including ALL below as well as your Global Settings as requested initially:
Identify the workorder # you are working with, so you are definitely referring back to that same workorder (I stress this because I recently spent a lot of time with a company providing support with final result of there actually being no issue, just that the end user kept viewing different workorders instead of the specific workorder )
What is specifically selected in the Workorder Status field in this workorder entry screen (I am assuming we are NOT talking about a service workorder template) before you changed it to ‘Awaiting reply’?
4.a In this same workorder entry screen, now select the Workorder Status of "Awaiting reply’ but instead of selecting Save & Exit, what is the result of selecting just Save so that you stay in the form and can see what is now in the Workorder Status field?
4.b Does the Workorder Status field still show ‘Awaiting reply’ after you select Save? (you have the form open still, so you should be able to see)
4.d Now exit out of the workorder
4.e Where exactly are you seeing that the Workorder Status wasn’t updated. Don’t just say “on the grid” or “on the screen” - be precise: if referring to a grid, what precise column, has the grid been refreshed; if an entry screen, identify how you confirm this is the exact same workorder you just were editing and saved?
4.f Open that same exact workorder again to its workorder entry form. Is the Workorder Status field still set to the specific status ‘Awaiting reply’ ?
If you continue to experience an issue, provide step by step full details, screenshots, etc from start to finish. it could be that you could be doing something in a certain way that results in an issue or viewing something on another grid or screen that I am not aware of that makes a huge impact on the issue, or it could be that you are viewing an unrefreshed grid - provide full details so I can reproduce and help right away.