Some background information…
Our dispatcher’s find it works more efficiently for them, when scheduling technicians for existing customers, to create workorders starting from the customer’s equipment records.
Because they also need to make sure of an open time slot, their procedure after entering workorder details is to schedule a technician within the workorder by selecting only “Today” and leaving the time at 12:00AM via the Scheduled Users under Workorder Item Sub-items. They then exit to the Schedule screen, scroll up to the midnight time slot, and drag the workorder to an opening on the schedule.
When the dispatchers get real busy they often encounter what we refer to as the “Boomerang” effect. The “Boomerang” effect occurs when the user fails to keep the cursor “hovered” over the workorder long enough (usually about two seconds) before dragging and dropping. After dropping the Workorder into a time slot and letting go of the mouse button the Workorder disappears from view and returns to its original midnight position.
The issue at hand…
Up to now they have just had to deal with it and slow down but since the advent of pop-up balloons being added this effect has become a problem. Now instead of the one workorder “boomeranging,” if the workorder is dropped on to a time slot that has already contains scheduled workorders, all of the workorders get boomeranged and end up out of view.
Is there any way to turn off the pop-up balloons? If not maybe delay them, or is it possible the drag and drop functionality can be made more “Outlook-like” (Click, drag, drop)?