If remote computer unable to connect via data portal

If your remote computer is experiencing an issue connecting via the AyaNova Data Portal, and you have re-confirmed that allconfiguration is correct (forwarding port, Internet connection, static IP address, etc) check the two following properties of the Default Web Site and the AyaNovaDP within the Computer Management screen.

Screenshots are of IIS 5.0

  1. In Computer Management screen, expand Internet Information Services, right-click the Default Web Site, and select Properties.

Check that the Operators tab for Default Web Site has both ServerName\ASPNET and the Administrators group where ServerName is the name of the computer.

  1. In Computer Management screen, expand Internet Information Services, expand Default Web Site, right-click on AyaNovaDP, and select Properties.

Check that the ASP.NET tab for AyaNovaDP is using the ASP.NET version 2

  1. SQL Express and SQL Server configurations - If after replacing AyaNovaDataportal with the latest, remote users receive error "cannot open database “AyaNova” requested by the login. The login failed. Login failed for user ‘machinename\ASPNET’.

This occurs as per Microsoft topic Microsoft Support
This is because the web.config is using integrated security = true.
As per the Microsoft topic - either edit the web.config to use the sa username and password, restart IIS; or grant security rights of ASPNET to the SQL Server, restart and retry.

NOTE: If receiving a similar issue with AyaNova 7 , do note that AyaNova 7 requires .NET Framework 4 not 3.5

Another error that you may receive while attempting to connect to the AyaNova database via Data Portal from a remote computer:

Error details:
Unhandled Exception:
Unable to connect to the remote server
Inner exception: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

Such a message usually occurs because either the server where AyaNova database and Data Portal is on has a Firewall enabled, or the remote computer where you are attempting to run the AyaNova program has a Firewall enabled.

To troubleshoot and confirm if this is the issue, shut off the Firewall on the server and shut off the Firewall on the remote computer, and than run AyaNova again on the remote computer. If you can now run AyaNova on the remote computer, than you know that a specific Firewall exception has to be made so that you can run AyaNova connecting via a Data Portal.