Hi again Dan
WBI is not only for large service companies. It is used by service companies with one scheduleable user to 100’s, by service companies with a couple clients to 1000’s
WBI when a client logs in, is where they can request service specifically for themselves, and view their own workorders. Service Requests made by that client can be accepted by you and used to automatically create a service workorder for that specific client - saving you time and ensuring everything the customer entered is set in the service workorder.
I am not sure what you mean by a “generic” client. One of the benefits of AyaNova is that each workorder is for a specific client - so that you have history for that specific client - can print out reprots for that specific client, see who performed service for that specific client and when and what was done, and so on. If you created for example a generic client called “Generic Client” and selected that when you created a workorder, you won’t know who precisely that client is, nor be able to have a history of service performed for that specific client.
I’ve been playing with the demo, and I’m confused as whether to consider each printer as an Item, and schedule multiple Users for each task (receive, repair, invoice, ship), or do I consider each task an Item, with one User per? Which is best for FIFO scheduling, and proper hand-offs? It’s probably a personal preference, but what do you recommend?
You are correct - what works best for you.
We recommend as per the suggestions in the manual that if you are servicing a specific Unit (customer owned equipment) that you select that unit in a workorder Item, and enter specifics about servicing that unit only in that item - who is to provide the service, what parts are needed to perform that service, Tasks pertaining to that unit, when service is performed who did it and their time and billable amounts, other charges etc - this way, you maintain specific history for service of that specific unit.
A single unit is selectable per workorder item. So if you are going onsite to perform service on a number of units at the same time, create a workorder item for each unit so that you can specify what service is needed for each unit.
Enter details for the tech on what needs to be performed in the Service Notes field in the workorder item for that unit.
Or you might want to create a single Item and idenfify in the Service Notes via text what the tech is to do.
You might also want to use the Tasks section of a workorder item to select common tasks that are to be performed in the course of the workorder. This saves the service manager time when creating and scheduling a workorder, and the tech can confirm they have completed each task by setting its status (Completed, To Do, N/A)
I highly recommendthat you go through the section “Service Workorder” starting page 106 which identifies each section and field of the workorder entry screen with suggestions for use. As well, once you have gone through those, go through the workorder tutorials starting with “Tutorial: Creating a service workorder” starting page 178 which is tutorials from creating a service workorder, through selecting tasks and scheduling, entering details on the service performed to completing a workorder.
Also, can you add/edit the drop down menus (Status, Work Type, etc) in the demo? If so, how?
You add, edit and delete Workorder Statuses, Types, Categories, etc via the specific subgrid under the main menu option Subgrids. See the AyaNova v3 Manual section “Adding, Editing and Deleting Data into SubGrid Tables” page 56 for details and screenshots.
The sample database has sample data in it, including Workorder Statuses, Types, etc. You by no means have to keep those or use those. You can have whatever statuses, types, categories you want. And we provide an easy way of starting with a new database by using the Erase AyaNova database op