As we begin to use the new WBI, we notice that service rates that are specific to a client’s contract rate are not the only choices that show up, which can create confusion when the technician is not familiar with a particular client’s rates. This does not occur when directlly in the program, though , as only a clients rates are displayed.
Hi E
Thank you for bringing this to our attention. This has been placed on the next maintenance update list to address.
- Joyce